FLEX Director, Business Transformation Office - Program Management

Job description

This is a temporary position. Hybrid – 1-3 days in office. 

JOB SUMMARY

The Director, Business Transformation Office (BTO) - Strategy & Program Management is responsible for driving the planning and execution supporting the Digital and Technology Transformation (D+TT) and other Marriott initiatives. In partnership with BTO leadership, provide strategy, coordination, and execution support for the workstreams of D+TT.

This position will be part of the Business Transformation Office (BTO) team that supports the transformation of Marriott’s technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world’s favorite travel company. The BTO has been established to enable and accelerate D+TT through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment.

This role, as part of the BTO, will contribute to building upon our existing expertise and creating the structures and capabilities we need to coordinate the moving parts that make up D+TT. This role will partner closely with the leads in Commerce, Hotel Operations, Digital, Loyalty, Change Management, Communications, Deployment, and external consulting leaders throughout the project. Success in this role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to be tested on difficult and time-sensitive requests.

CANDIDATE PROFILE

Education and Experience

Required :

•          4-year degree or equivalent from an accredited university in Business Administration, Hospitality Management, Technology or related major or equivalent experience is required

•          Six or more years of work experience in hotel, consulting, or business analytics, demonstrating progressive career growth and a pattern of exceptional performance

•          Proven track record consulting to business leaders and designing, developing, and implementing high impact solutions in large, complex organizations, using a variety of delivery methodologies

•          Demonstrated experience in working with and influencing cross-functional work teams in a matrix organization

Preferred:

•          Project management experience supporting large-scale consumer facing strategy projects

•          Prior experience working with Loyalty, Customer Research, and/or Customer Experience programs

•          Hospitality/Lodging industry experience a plus

•          MBA and/or prior consulting experience preferred

CORE WORK ACTIVITIES

Project and Strategy Leadership

•          Support the Senior Director, Business Transformation Office – Strategy & Program Management to manage key connection points and interdependencies between across D+TT workstreams including Commerce, Hotel Operations, Loyalty, Communication and Change Management, Finance and Technical Architecture

•          Collaborate with cross-functional working teams comprised of senior discipline experts from Commerce, Digital, Enterprise Products (IT), Hotel Operations, Loyalty, Distribution, Customer Engagement Centers, Customer Experience, Finance, and other departments within Consumer Operations to:

-        Plan and implement identified initiatives with minimal oversight

-        Partner with cross discipline teams and leaders to meet project objectives and goals on time and on budget

-        Support transformational projects working across functions and disciplines to meet objectives

-        Guide on-going financial and business analysis support to leadership to support strategic decision making using the appropriate approaches, systems, and resources

-        Deliver presentations related to strategic roadmap development, project execution and management to senior management and other key stakeholders (e.g., owners, associates, customers)

-        Actively engage internal partners (e.g., Change Management and Communications, Human Resources, Training) to prepare content for communication materials as needed for deployment of initiatives

-        Create standard templates to optimize effectiveness of program, including decks, webinars, RAID logs, tasks lists, status reports, and escalation flows

•          Build effective relationships with all internal and external stakeholders

•          Ensure decision-making that balances the needs of the various stakeholder groups and promotes the long-term viability of the business

Strategy Execution

•          Leads initiatives on behalf of the Consumer Operations executives and their teams to drive change across the organization. Acts as a project leader and day-to-day project decision maker with the following responsibilities:

-        Accountable for delivering the results of the project

-        Provide content guidance to the project

-        Participate in review cycles at key milestones & provide go/no-go decision

-        Actively participate in strategy sessions

-        Contribute to strategy development

-        Ensure appropriate sponsorship and resourcing

-        Establish key milestones and approval roles

-        Ensure timely delivery against milestones

-        Identify emerging business opportunities and risks to determine strategic implications, provide feedback to key stakeholders and take a leadership role in the decision-making process.

-        Coordinate contributions into central program deliverables, e.g. Integrated Project Plans, Risk Management and Contingency Plans, etc.

-        Coordinate and partner with third party vendors to ensure milestones are met, deliverables are of high quality, and program remains on budget

-        Design and facilitate program-specific and cross-discipline forums and processes to engage senior leaders and gain buy-in on critical business decisions

-        Stakeholder management and coordination to ensure relevant perspectives are incorporated into other D+TT workstreams’ decision making

-        Track and manage resource and budget requests for the D+TT program workstreams

-        Provide inputs and support to execute against D+TT Change Strategy, Communications and Training Plans

-        Develop actionable recommendations and responses to program needs to optimize performance and drive growth and profitability

MANAGEMENT COMPETENCIES

Leadership

•          Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

•          Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

•          Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

•          Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

•          Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

 

Managing Execution

•          Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

•          Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

•          Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively acts and goes beyond what is required.

•          Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

 

Building Relationships

•          Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

•          Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

•          Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

•          Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

•          Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

•          Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

•          Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

•          Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

•          Demonstrates working knowledge of discipline-specific systems, tools, and business practices.

•          Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

o    Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

o    Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work related issues.

o    Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

o    Reading Comprehension – Understands written sentences and paragraphs in work related documents.

o    Writing - Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here  to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 

Washington Applicants Only : Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.