F&B Venues Sales Executive

Job description

Description for Internal Candidates

 

 

POSITION SUMMARY

Handles social and local corporate sales opportunities that are above sales office parameters. Contracts and closes local bookings and social business to be handled in restaurant venues, and verifies that business is turned over properly and in a timely fashion for quality service delivery.  Achieves revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CORE WORK ACTIVITIES

Managing Sales Activities

·  Manages the sales efforts for the property including local corporate and social catering, in the food and beverage venues
·  Responds to incoming catering opportunities for the property
·  Utilize proactively 7rooms tool, creating clients lists, managing special occasions and guests preferences proactively. 
·  Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive, as applicable.
·  Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
·  Closes the best opportunities for the property based on market conditions and property needs.
·  Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
·  Works with the management team to create and implement a food and beverage sales plan addressing revenue, customers and market.        
·  Designs, develops and sells creative catered events.
·  Maximizes revenue by up-selling packages and creative food and beverage.             
·  Assists with selling, implementation and follow-through of activations and promotions.               
·  Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards. 
·  Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
·  Participates in and practices daily service values of the brands
·  Establishes that the property implements a seamless turnover to operations and back to sales while consistently delivering high level of service. 
·  Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.   
·  Handles social and local corporate venues sales opportunities that are above sales office parameters. 
·  Contracts and closes local catering and social business and confirms that business is turned over properly and in a timely fashion for quality service delivery.
·  Achieves revenue goals by actively up-selling each business opportunity to maximize revenue.
·  Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
·  Performs other duties, as assigned, to meet business needs.

Building Successful Relationships

·  Works collaboratively with off-property sales channels (e.g., Sales Office, Market Sales) to establish coordinated sales efforts that are complementary and not duplicative.
·  Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction.               
·  Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
·  Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to The Ritz-Carlton.
·  Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
·  Develops a close working relationship with operations to execute strategies at the property level. 

 

PREFERRED QUALIFICATIONS

Education: High school diploma or GED; 2 years’ experience in the sales and marketing, guest services, front desk, or related professional. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Same Posting Description for Internal and External Candidates

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.