F&B Service Expert (In Room Dining Service)

Job description

POSITION SUMMARY

Position Summary
The In‑Room Dining Server is responsible for delivering a refined, personalized, and seamless dining experience to guests in the comfort of their rooms. This role goes beyond serving meals — it creates memorable and unique experiences that reflect the elegance, sophistication, and bespoke service culture of The St. Regis brand. The server ensures every order is executed with precision, timeliness, and impeccable presentation.

Essential Responsibilities

·  Provide exceptional and anticipatory service to guests during all stages of the in‑room dining experience.
·  Prepare trays and trolleys according to brand standards, ensuring accuracy, cleanliness, and attention to detail.
·  Coordinate efficiently with the kitchen and service teams to ensure timely delivery and smooth operations.
·  Present and serve food and beverages in guest rooms with professionalism, discretion, and refined etiquette.
·  Interact with guests in a warm, polished, and service‑focused manner, ensuring any needs or special requests are handled promptly.
·  Maintain cleanliness and organization of work areas, equipment, and service stations to hotel and safety standards.
·  Clear rooms and service items efficiently while respecting guest privacy and comfort.
·  Manage menus and order details with accuracy, including reading, verifying, and communicating information clearly.
·  Uphold all company policies, procedures, and St. Regis quality standards at all times.

Physical Requirements

·  Ability to stand, walk, and move for extended periods across various surfaces, including uneven or slippery areas.
·  Capacity to lift, carry, push, pull, and place objects weighing up to 25 lbs independently and up to 50 lbs with assistance.
·  Frequent bending, reaching, twisting, and performing other physical tasks required for service execution.
·  Ability to visually verify menus, checks, and order information.

Professional Standards

·  Maintain a polished, professional appearance in compliance with St. Regis grooming and uniform standards.
·  Ensure communication is courteous, clear, and aligned with the hotel’s service culture.
·  Create and maintain a safe working environment for guests and colleagues.
·  Perform any additional reasonable duties as assigned to support the guest experience and hotel operations.

Success Factors
Success in this role requires delivering consistently high‑quality service, demonstrating strong attention to detail, maintaining a luxury presentation standard, and providing a warm and anticipatory guest experience every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.