F&B Service Expert - Fine Dining

Job description

POSITION SUMMARY

Food & Beverage Service Expert
Food and Beverage Service Expert (Blue – By Eric Ripert) | Operations (Hourly)

We are seeking a food and beverage enthusiast with a passion for delivering exceptional guest experiences in a Forbes 5 Star Restaurant. The ideal candidate will have a deep understanding of luxury fine dining and an exceptional knowledge of beverages, including wines, spirits, and cocktails . This role focuses on beverage service, supporting both the sommelier and bartender to ensure a luxurious and memorable dining experience. Previous luxury hospitality experience is required. While Michelin Star and Forbes 5 Star experience are preferred, they are not required. Certifications in wine or beverage (e.g., WSET, CMS, EBA, etc.) are mandatory.

Key Responsibilities:

·  Provide warm, welcoming service to guests, ensuring flawless table settings and expertly guiding them through the menu with detailed knowledge of dishes, ingredients, and recommended pairings.
·  Assist the sommelier and bartender in engaging with and serving guests, retrieving and serving alcoholic and non-alcoholic beverages in a warm, friendly, accurate, and efficient manner.
·  Support the sommelier in monitoring the inventory of the wine cellar, ensuring appropriate quality and quantity, and proper storage and disposal of wines.
·  Help update the wine list for the restaurant, and assist in ordering and keeping inventory of specialty wine equipment.
·  Utilize suggestive up-selling techniques while pairing and suggesting wines that will best complement each particular food menu item.
·  Assist in wine/beverage and food pairings to enhance the dining experience.
·  Ensure responsibility for food service in the lounge, maintaining high standards of service and guest satisfaction in line with Forbes 5 Star and AAA 5 Diamond expectations.
·  Communicate effectively with the kitchen regarding menu questions, product availability, and special requests.
·  Be knowledgeable about dietary restrictions and allergies, ensuring accurate communication to the kitchen for guests with specific meal requirements.
·  Regularly check in with guests to ensure satisfaction with each course and beverage throughout their dining experience.
·  Maintain the cleanliness of work areas, table settings, china, and glassware throughout service.
·  Complete closing duties, including cash handling, restocking items, and preparing the work area for the next shift.
·  Present accurate checks to guests and process payments efficiently.

 

Qualifications:

·  2-3 years of previous food and beverage experience as a server in a luxury, fine dining, and/or 5-Star restaurant is required.
·  Michelin Star experience is preferred.
·  WSET or other wine and beverage certification is required .
·  Must be customer and team-oriented with the ability to work in a fast-paced environment.
·  Strong multitasking abilities with excellent attention to detail.
·  Excellent guest service skills and communication skills.
·  Must be able to work flexible hours, including weekends and holidays.
·  Demonstrates knowledge and proficiency of all applicable food & beverage laws and regulations.
·  Strong knowledge of food & beverage, especially seafood, wines, spirits, and cocktails.
·  Hospitality Graduate or Certified Service Professional preferred.
·  Experience working with POS systems (Oracle Hospitality Symphony desirable).
·  Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
·  Must be able to stand and work for extended periods.
·  Willingness to work outdoors in Caribbean weather.
·  Must be 18 years of age or older.

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

 

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.