F&B Service Expert

Job description

Be Charming with Brisbane Marriott

The Brisbane Marriott Hotel is seeking Charming Hosts to join our Team.

Perfectly situated in the CBD next to the Brisbane River and the iconic Story Bridge, the hotel’s riverside location is in close proximity to public transport hubs, and a short walk from the Queen Street Mall. 

With Marriott's TakeCare culture, associates are always the heart of our business.  We Put People First by fulfilling our commitment to associates to deliver Opportunity, Community, and Purpose in their daily lives.

Our vision is to provide guests with an enriching and meaningful 5-star experience, leaving our guests inspired, encouraging loyalty towards our hotel and our brand.

We're on the look out for food & beverage professionals including:

·  Waiting Staff
·  Baristas
·  Bartender

Please outline in your cover letter which area you are interested in.

Core Responsibilities:

·  Host our guests in all food & beverage outlets including Motion Dining, In Room Dining, and the Executive Lounge
·  Provide guests with extensive knowledge on the menus offered along with promotions
·  Use your upselling skills to promote menu items
·  Anticipate guest needs and handle guest inquiries in a helpful and attentive manner
·  Develop a close and harmonious working relationship with all departments within the hotel
·  Handle any guest queries throughout their stay
·  Assist Front Office and kitchen when required
·  Perform other section duties and responsibilities including Banquets and In-Room Dining

Ideally, you will have: 

·  Previous experience in a customer-focused position
·  Exceptional communication skills with the ability to create personal connections with guests
·  Passion for food and beverage and providing exceptional customer service that is above and beyond
·  The ability to think quickly on your feet and solve problems promptly
·  Ability to effectively work independently and also part of a team
·  Positive attitude, great multi-tasker and organized with great attention to detail
·  Flexibility with working shift work and weekends
·  Motivated to learn new skills and develop in their role
·  Hold an up to date RSA certificate

Benefits

Marriott offers “Life. With the works”, a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks.  Including:

·  Flexible working
·  Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands
·  Enhanced superannuation
·  Travel & stay benefits including eligibility into our Bonvoy loyalty program
·  Incentive, recognition, and wellbeing programs
·  Excellent career growth and learning opportunities

Our Brand

Marriott Hotels creates moments that empower guests to shine at their very brightest. Our enriching experiences, sophisticated spaces, and exceptional service are designed to clear the mind and spark new ways of thinking and being, which inspires even greater brilliance in our guests.

Our Company

Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 7,000 properties, you'll find us in your neighborhood and in more than 130 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.