F&B Sales Manager

Job description

POSITION SUMMARY

To drive sales for the hotel’s food & beverage restaurants and lounges and develop potential clientele throughout the hotel.  To focus on maximizing revenue, building client relationships, and promoting exclusive hotel membership programs (Bonvoy and Club Marriott).

Sales & Business Development

·  Proactively generate leads and secure sales for the hotel’s restaurants, bars, and event spaces.
·  Achieve F&B outlets sales target set by the F&B Management
·  Identify and target new business opportunities, including corporate clients, private events, and social gatherings.
·  Develop and implement strategic sales plans to achieve and exceed revenue sales targets.
·  Build and maintain strong relationships with key clients and stakeholders.
·  Conduct client visits and site inspections to promote F&B offerings.

Event Management & Coordination

·  Prepare sales proposals and follow up with clients on business opportunities
·  Ensure all guest enquiries are follow up within 48 hours
·  Record all business leads with status, and reasons for Lost of Business for analysis
·  Arrange on site visits to secure business and entertain clients if needed
·  Prepare Banquet Event Order for confirmed business
·  Collaborate with the events and operations teams to ensure seamless planning and execution of events.
·  Greet and receive organizers prior to the function to ensure that everything is in order and that customers are satisfied with the set-up. Ensure that function details on the signage are correct.
·  Supervise every function until the main course is served. Check accuracy of the bill when required.
·  Provide on-site support during major events to ensure client satisfaction.
·  Follow up with clients after the event to ensure food & beverage and service is satisfactory and obtain feedback.
·  Attend Wedding Expo with Event Team for business leads
·  Prepare monthly Sales Activity Report and review with F&B Management on a weekly basis
·  Liaise with Executive Chef / Chef de cuisine and/or Venue Managers to ensure all menu proposals and beverage list are updated and current
·  Feedback to manager for guest comments and actively involved in improvements.

Membership Promotion

·  Actively promote for Club Marriott and Marriott Bonvoy membership programs.
·  Educate clients on the benefits and privileges of membership, encouraging sign-ups and renewals.

Market Analysis & Reporting

·  Conduct regular market research to understand trends, competitor offerings, and client preferences.
·  Provide sales forecasts, business reports, and pipeline updates to management.
·  Analyze sales data and recommend strategies to optimize F&B revenue.

Cross-Departmental Collaboration

·  Work closely with the F&B Marketing to develop promotional campaigns for F&B outlets.
·  Coordinate with culinary teams to design innovative dining experiences that attract guests.

Job Requirements

·  Holder of University degree or above in Hospitaility, Business Administration or related field
·  Minimum 3-5 years of experience in F&B sales
·  Good command of both written and spoken English, Chinese and Mandarin
·  Strong knowledge of Hong Kong’s hospitality and dining market.
·  Proven track record in achieving sales targets and driving revenue growth.
·  Excellent communication, interpersonal, presentation, and negotiation skills.
·  Strong organizational and problem-solving abilities.
·  Self-motivated, energetic, and able to work under pressure.
·  Proficiency in Microsoft Office

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​  begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.