F&B Server

Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Desired profile

Qualifications :

To work with the food and beverage team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. To deliver an excellent food and beverage experience with skill, efficiency and passion for food and beverage in line with departmental SOPs. You will be required to work a variety of shifts across the F&B Operating departments in mainly In Room Dining, Club Lounge and Spa Cafe. You must also use your experience to develop relationships with our regular hotel guests. This role will require early, late and split cover and will operate on a 30-40 hour per week basis.

Essential Functions

·  Provide excellent guest service by discovering all of our guests needs and acting on these needs promptly, effectively and with confidence.
·  Preparing beverages that exceed our customer's expectations at a speed that meets the expectations of our clients
·  Prepare beverages in an efficient, hygienic and systematic manner ensuring at all times to Clean as You Go
·  Liaise and communicate effectively with the floor team to ensure the necessary seamless transfer of information required for effective floor service.
·  To be fully conversant with all IRD, Club Lounge & Spa Cafe policies and procedures.
·  To provide a warm welcoming experience for our guests evidenced by the personal service provided and by ensuring at all times the bar area looks clean, tidy and professional
·  To stay current with Beverage trends to ensure that the IRD, Club Lounge & Spa Cafe are at all times ahead or at least on trend
·  Ensure full liaison with other members of the Food & Beverage team
Strong communication with the Kitchen and Front Office

Requirements:

·  Food & Beverage Service Experience required
·  Previous experience in a client facing role within a luxury five star environment a distinct advantage
·  Requires good communication skills, and excellent written and spoken English
·  Flexible and adaptable approach to working hours
·  Must be able to memorise our regular Guests on sight.
·  Thorough knowledge of wines, spirits coffee preparation
·  Must have the ability to operate in a fast paced environment whilst maintaining the up most professionalism
·  Must have excellent, instinctive customer service skills and interact with guests from all backgrounds and cultures.

Benefits
In return we offer you a competitive salary a share in Tips and Service Charge as well as unlimited career opportunities, industry leading benefits (including: Uniform, complimentary laundry, free meals on duty) and an environment where your development is our priority. We offer a monthly training calendar full of developmental courses designed to aid career progression

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.