F&B and Event Service Expert

Job description

Food & Beverage Expert

Marriott International – Sheraton Melbourne Hotel

“Take care of associates and they will take care of the customers.”
This is our founder’s philosophy, and it has made Marriott International a great place to work for more than 85 years. Our people-first culture has consistently earned us awards and recognition around the globe. Giving associates opportunities to grow and succeed is part of the company’s DNA.

Position Summary

We are seeking a dedicated and experienced Food and Beverage Expert to support the daily operations of our dining and beverage outlets. This role requires a hands-on person who can ensure exceptional service standards, foster teamwork, and maintain a welcoming environment for both guests and staff.

Key Responsibilities

Operations & Guest Service

Coordinate front-of-house operations to ensure seamless service delivery and guest satisfaction.

Work collaboratively to meet service standards and respond promptly to guest needs.

Perform opening and closing duties, including setup of supplies and equipment, cleaning of work areas, and securing the premises.

Maintain cleanliness and hygiene throughout service hours, adhering to “clean-as-you-go” practices.

Monitor dining areas for seating availability, guest safety, and overall experience.

Report any incidents involving employees, guests, or vendors to management and Loss Prevention immediately.

Document and communicate relevant operational information to management.

Guest Relations

Greet and acknowledge guests in accordance with company standards.

Anticipate and address guest needs, including assistance for individuals with disabilities.

Communicate clearly and professionally with guests and colleagues.

Express genuine appreciation to guests and foster a positive dining experience.

Operational Standards

Uphold company policies, safety protocols, and security procedures.

Maintain a professional appearance and ensure compliance with uniform standards.

Operate effectively across multiple areas including In-Room Dining, Restaurants, and Banquets, demonstrating flexibility and strong all-rounder skills.

Read and interpret Banquet Event Orders (BEOs) and align operations accordingly to deliver flawless service.

Participate in F&B-related training to upskill and support a culture of continuous improvement.

Ensure adherence to quality and service expectations.

Conduct visual inspections of equipment and tools to ensure functionality and safety.

Perform physical tasks including standing, walking, lifting, bending, and reaching throughout the shift.

Navigate confined or elevated spaces, stairs, and service ramps as required.

Execute other duties as assigned by management.

Critical Tasks

Adhere to all company and departmental policies and procedures.

Safeguard the privacy and security of guests and colleagues.

Maintain confidentiality of proprietary materials and information.

Ensure uniform, name tags, and personal appearance are clean, hygienic, and compliant with company standards.

Protect company assets including tools, equipment, and machines.

Respond to guest service needs in a professional, positive, and timely manner.

Support colleagues to ensure adequate coverage and prompt guest service.

Greet every guest with a smile, eye contact, and a friendly verbal greeting, using their name when possible.

Anticipate guest needs by asking questions and observing preferences and act on them whenever possible.

Actively listen and respond positively to guest inquiries and concerns using brand-specific service protocols (e.g., LEARN, PLEASED, Guest Response, LEAP).

Provide guidance and assistance to coworkers to ensure task clarity.

Engage in effective communication with team members to exchange information.

Treat all colleagues with dignity and respect, fostering a supportive work environment.

Build and maintain positive working relationships across departments.

Collaborate with others to promote teamwork and achieve shared goals.

Maintain cleanliness of work areas throughout the day using clean-as-you-go practices.

Assist your own and other departments as needed to ensure optimal guest service.

 Qualifications

Previous experience in Food & Beverage operations within hotels, restaurants, or events.

Strong communication, and interpersonal skills.

Ability to thrive in a fast-paced, multi-outlet environment.

Excellent organizational and administrative skills.

Flexibility to work a variety of shifts including weekends and holidays.

Hospitality graduate preferred.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​  begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.