Executive Housekeeper- The EDITION Cape Town (Pre-Opening)

Job description

The Cape Town EDITION | V&A Waterfront

Opening in 2026, The Cape Town EDITION will introduce contemporary luxury lifestyle hospitality to the iconic V&A Waterfront. Located on Quay 7, the hotel will feature 142 guestrooms, including six serviced apartments, and will operate under an international management agreement.

Developed through the partnership between Marriott International and legendary hotelier Ian Schrager, EDITION Hotels are defined by refined design, deeply personalised service, and vibrant social energy—each property reflecting the culture and creative spirit of its destination.

The Cape Town EDITION is poised to become one of the city’s most influential culinary, social, and lifestyle destinations.

Job Summary

The Executive Housekeeper manages all housekeeping operations to ensure guest rooms, public areas, and employee spaces are impeccably clean, well maintained, and aligned with EDITION brand standards. This role leads the housekeeping team, oversees daily shift operations, drives guest and employee satisfaction, and supports the department’s financial performance. Regular inspections, follow‑up, and continuous improvement are key components of the role.

Candidate Profile

Education and Experience
• High school diploma or GED; 3 years experience in housekeeping or a related area
OR
• 2‑year degree in Hospitality, Hotel & Restaurant Management, Business Administration, or related field; 3 years experience in housekeeping or a related area

Core Work Activities

Managing Housekeeping Operations and Budgets
• Ensures compliance with all housekeeping policies, procedures, and brand standards
• Reviews staffing levels to meet service, operational, and financial goals
• Prepares daily room assignments and ensures adequate supply levels
• Leads an effective inspection program for guestrooms and public areas
• Ensures employees have proper tools, equipment, and uniforms
• Communicates areas requiring attention and follows up on corrective actions
• Oversees daily shift operations and participates in departmental meetings

Conducting Human Resources Activities
• Trains new room attendants and provides ongoing coaching
• Builds open, collaborative relationships with employees
• Schedules staff based on business needs and monitors attendance
• Ensures employees understand expectations and performance standards
• Administers policies fairly and consistently, including disciplinary procedures
• Observes service behaviours and provides feedback
• Supports employee recognition and engagement initiatives
• Participates in interviewing and hiring team members

Ensuring Exceptional Customer Service
• Sets a positive example for guest interaction and service delivery
• Supports action plans to improve guest satisfaction
• Empowers employees to resolve guest concerns
• Responds to guest issues promptly and professionally
• Reinforces guest satisfaction as a departmental priority

Additional Information

Full‑time, on‑site role based at The Cape Town EDITION, V&A Waterfront.
Candidates must have the legal right to work in South Africa.
Preference may be given to candidates who support Employment Equity objectives.

At Marriott International, we are committed to being an equal opportunity employer. We value the diverse backgrounds, cultures, and experiences of our associates and do not discriminate on any protected basis, including disability or v

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

 
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.