Executive Housekeeper, Pre-Opening - The St. Regis London

Job description

Executive Housekeeper

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.

We are seeking a meticulous and inspiring Executive Housekeeper to lead the housekeeping function at The St. Regis London. This role is responsible for overseeing all aspects of cleanliness and presentation across guest rooms, public spaces, and associate areas, ensuring they reflect the highest standards of luxury and refinement. As a department head, you will manage daily operations, lead a team of dedicated professionals, and collaborate closely with other departments to deliver seamless service. This is a rare opportunity to shape the housekeeping culture of one of the most anticipated luxury hotel openings in the UK.

Key Responsibilities

·  Lead and manage daily housekeeping operations, including laundry and recreation areas if applicable 
·  Ensure guest rooms and public spaces are impeccably maintained and presented 
·  Collaborate with Engineering to address maintenance needs promptly 
·  Oversee inventory, ordering, and distribution of supplies and uniforms
·  Implement and monitor inspection programs to uphold brand standards
·  Manage departmental budgets and control expenses to meet financial goals 
·  Respond to guest feedback and drive continuous service improvement
·  Recruit, train, and develop housekeeping team members
·  Conduct performance reviews and support career development 
·  Ensure compliance with health, safety, and brand policies
·  Support onboarding and orientation for new associates 
·  Foster a culture of excellence, teamwork, and attention to detail

Core Competencies

·  Previous experience within a luxury hotel 
·  Strong leadership skills with the ability to motivate and develop a team.
·  Excellent organisational skills and a keen eye for detail.
·  A professional and approachable manner with strong communication skills.
·  Good knowledge of health & safety, COSHH, and housekeeping best practices.

At The St. Regis London , our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

·  Competitive salary designed to recognise excellence
·  Enhanced pension
·  Life assurance
·  Company sick pay
·  Additional holiday allowance
·  Access to BenefitHub's exclusive retail, wellness and travel privileges
·  Friends & Family preferred rates at Marriott hotels worldwide

Career Development

·  Clear pathway for internal promotions and transfers
·  Cross-department training to refine your craft and broaden your expertise
·  Expert-led development programmes
·  Continuous learning through structured programmes
·  Premium e-learning platform access
·  Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

·  Private Medical Insurance
·  Employee Assistance Programme
·  Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
·  Food & Beverage discounts across Marriott properties
·  Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

·  Award programmes celebrating exceptional performance
·  The Astor Awards
·  Distinctive Moments celebration
·  Long service awards
·  Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
·  Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.