Executive Assistant to General Manager

Job description

At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We're looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

Desired profile

Qualifications :

JOB SUMMARY

Supports the General Manager and his/her team by completing administrative responsibilities. Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the administrative assistance, clerical services, or related professional area.

OR

• 2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Providing Documentation and Reporting Support

• Assists managers in preparation of various reports and presentations.

• Assists with the design and preparation of statistical reports as needed.

• Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed.

• Makes new files, maintains existing files.

• Maintains giveaway/donation files and assists in making reservations.

• Provides administrative support to manager/s and department.

Supporting Correspondence

• Composes, produces and signs correspondence on routine matters.

• Produces and distributes correspondence as required.

• Answers department phones.

• Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.

• Sorts and distributes mail.

Ensuring Exceptional Customer Service

• Providing services that are above and beyond for customer satisfaction and retention.

• Managing day-to-day operations, ensuring the quality, standards and meets the expectations of the customers on a daily basis.

• Attends meetings and communicates with executive and peers as an effort to improve quality of service.

Additional Responsibilities

• Ensures VIP amenity requests from GM/DOPS are handled in timely manner.

• Signs for managers and release, with specific permission.

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Attends meetings to plan, organize, prioritize, coordinate and manage activities.

• Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.

• Informs and/or updates the executives and peers on relevant information in a timely manner.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.