Events Operation Executive

Job description

As Marriott International’s flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. 

POSITION SUMMARY

·  Cross sell and upsell all hotel facilities and services and Marriott Brands.
·  To ensure credit facilities, as required, are in place.
·  Check the accuracy of client bills before they are sent out.
·  To work closely with the group coordinator, ensuring all contracts are correct and completed.
·  Ensure guest service standards for the various types of functions within the catering department meet clients' needs.
·  Ensure that all operating standards comply with the company and hotel policies and procedures.
·  Liaise with the Banquet Manager and floor operations team ensuring the correct standards and methods of service maintained, as per Standard Operating Procedures.
·  Participate in 14 day meetings outlining current and future business.
·  Maintain and utilise detailed client history files.
·  Handle all Banquet Event Orders (BEO) and planning with client.
·  Meet with clients on day of event.
·  Always be accessible to the client in all forms of communication and respond to messages in a timely and professional manner.
·  Manage the turnover of events.
·  Responsible for the co-ordination of the hotel’s events, internal functions and social events, feeling empowered to make an impact 
·  Analyse and create detailed Banquet Event Orders that are tailored to client requirements 
·  Assist and coordinate event arrangements to exceed guest expectations and fuel their curiosity 
·  Work closely with the sales team to maximise business leads 
·  Collaborate with associates and other departments to deliver service excellence with each customer experience 
·  Complete event administration tasks and offer general support to the team
·  Responsible for the execution & coordination of the hotel’s events, internal functions and social events 
·  Analyse and create detailed Banquet Event Orders that are tailored to client requirements –fueling guests’ curiosity and inspiring brilliance 
·  Effectively handle event arrangements to exceed guest expectations 
·  Work closely with the sales team to maximise all potential business leads
·  Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings  
·  Support the hotel’s service and relationship strategy, engaging and inspiring guests with each customer experience 
·  Collaborate with associates and other departments as the main point of contact for events & functions.
·  Communicate information to the manager/supervisor by documenting pertinent information in the appropriate department logbook.
·  Inspect the grooming and attire of staff and rectify any deficiencies.
·  Communicate with guests, other employees, or departments to ensure guest needs are met.
·  Ensure staff works together as a team to ensure optimum service to guests.
·  Respond to and try to fulfil any special banquet event arrangements guests request.
·  Inspect and maintain table set-ups for cleanliness, neatness, and agreement with group requirements and company standards, as well as resolve any problems.
·  Follow up on special banquet event arrangements requested by guests to ensure compliance.
·  Ensure all administrative duties are completed in a timely and professional manner.
·  Attend all relevant department and hotel meetings.
·  The hotel requires that you will follow established Occupational Health and Safety rules and regulations and demonstrate duty of care to all of our associates.
·  Have a thorough knowledge of the Marriott Rewards Program.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.