Event Sales Manager - W Prague - Pre-opening

Job description

Additional Information EU Nationality or work permit for the Czech Republic needed
Job Number 24065202
Job Category Sales & Marketing
Location W Prague, Vaclavske namesti 826/25 Praha 1, Prague, Czech Republic, Czech Republic VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever. Let go, let loose - that’s half the fun.

Our target consumer is The Connector. Our guests are curious, charismatic, free-spirited, and magnetic. They are the spark that makes it happen. The ones who never stop exploring, pulled to the energy of people and places. True to themselves and open to everything. They make the world their own. They bring the crowd together. 

W Prague will feature 161 rooms and suites, a rooftop bar and an outdoor terrace, the perfect location for style-savvy locals and guests to enjoy sweeping cityscape views and a fabulous cocktail and culinary experience. The hotel will feature the W Lounge, the brand’s spin on the hotel lobby, along with several restaurants and bars and some ultra-modern event space. In addition, guests are invited to experience the indoor WET pool deck, FIT fitness center and AWAY Spa. Throughout the hotel, the brand’s unique Whatever/Whenever service is always available, delivering whatever they want, whenever they want it.

W is a destination, more than a hotel. An iconic lifestyle brand, offering guests unprecedented insider access to a world of “Wow” through contemporary cool design, fashion, nightlife, celebrities, and entertainment.

JOB SUMMARY

The Event Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery.  The position is responsible for achieving outlets’ revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CORE WORK ACTIVITIES

MANAGING SALES EVENTS

·  Manages sales efforts for the hotel’s outlet including local corporate and social catering.
·  Responds to incoming catering opportunities for the hotel. 
·  Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.
·  Co-operate with B&F, Banqueting and Marketing department to achieve budgets.
·  Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. 
·  Develop sales strategy for outlets.

MANAGING EVENT LOGISTICS AND OPERATIONS

·  Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
·  Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
·  Adheres to all standards, policies, and procedures.
·  Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
·  Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.

EVENT OPERATIONS 

·  Monitors all contractual agreements pertaining to, meeting space, beverage and food and special concessions.
·  Coordinates all agreements stipulated in the group / event contract between operational departments.
·  Responsible for maximizing food and beverage revenues from assigned groups by solicitation of affiliate business and up selling.
·  Effectively communicate to all hotel departments the information necessary to successfully execute the group's needs. Provide feedback with solid and open communication.

ENSURING AND PROVIDING EXCEPTIONAL CUSTOMER SERVICE 

·  Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
·  Empowers employees to provide excellent customer service.
·  Sets a positive example for guest relations.
·  Coordinates and communicates event details both verbally and in writing to the customer and property operations.
·  Makes presence known to customer at all times during this process.
·  Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
·  Follows up with customer post-event.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.