Event Experience Manager

Job description

JOB SUMMARY

 

Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies. Serves as meeting planning advocate and liaison to all operational departments. Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. Utilizes software for generation of necessary program. Advises client on current status of events and function. Coordinates any changes necessary. Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival. Partners with Conference planning team to verify issues are identified and resolved. Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production. Proactively resolves potential meeting or room set issues. Utilizes available resources to meet client requests or resolve client issues. Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 3 years in the event management or related professional area.

OR

• Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year of experience in the event management or related professional area required.

 

CORE WORK ACTIVITIES

 

Assisting in Event Operations

• Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies.

• Serves as meeting planning advocate and liaison to all operational departments.

• Assists with coordination of all convention group plans and catering needs with all required operational departments.

• Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience.

• Utilizes software for generation of necessary program documents to include but not limited to pass on reports, Banquet Event Orders (BEO’s), post-convention report and change logs.

• Advises client on current status of events and functions, including items pending and action items. Coordinates any changes necessary.

• Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival.

• Partners with Conference planning team to verify issues are identified and resolved.

• Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production.

• Resolves potential meeting or room set issues proactively.

• Utilizes available resources to meet client requests or resolve client issues.

• Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.

Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

• Coordinates and communicates event details both verbally and in writing to the client and property operations.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the client experience.

• Stays available to solve problems and/or suggest alternatives to previous arrangements.

• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

 

The hourly pay range for this position is $24.52 to $27.40. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.  Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. 

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

The application deadline for this position is 35 days after the date of this posting, October 21, 2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.