Event Executive

Job description

We have a rare opportunity that has become available in our Events Team at Sheraton Melbourne as Event Executive. 

This role will be reporting to the Food and Beverage Manager, with a dotted line to Director of Sales.

The Event Executive is responsible for the effective coordination and management of meetings, incentives, exhibition groups and wedding functions - from once the event has been handed over and contracted, the Event Executive takes full responsibility and is accountable for planning, implementation, and executing the event until departure, including the final settlement of account. The position is responsible for achieving catering revenue goals by actively up selling each business opportunity to maximize revenue.

The incumbent implements the brand’s service strategy and applicable brand initiatives in all aspects to drive customer loyalty by delivering service excellence throughout each customer experience. Achieves personal goals 

Event Activities

· Maximizes revenue by up-selling packages and creative food and beverage.

· Executes and supports the operational aspects of business booked (e.g. Customer correspondence, BEO’s, Event Order Meeting).

· Participates in and practices daily service basics of the brand.

·  Monitors the effective resolution of guest issues that arise because of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

REQUIRED SKILLS

Strong Communication & Organisation skills

Knowledge of Opera, Signage system, Microsoft Office, and Adobe

Attention to detail and the ability to multitask

Able to coordinate between different hotel departments and stakeholders 

Ensure smooth site execution and preparation

PREFERRED QUALIFICATIONS 

Education: High school diploma or equivalent.

Related Work Experience: At least 2 years of related work experience in events, banquets, front of house and / or preparing and managing BEO's.

Internal Marriott experience preferred

Providing Exceptional Customer Services

• Interacts effectively with sales, kitchen, vendors and other hotel departments in order to ensure guest satisfaction.

• Executes and supports the company’s Customer Service Standards and hotel’s Brand Standards.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

• Gains understanding of the hotel’s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

• Develops a close working relationship with operations to ensure execution of strategies at the hotel level.

General Responsibilities

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

• Professional Demeanour - Exhibits behavioural styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

• Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals. • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritises and arranges work requirements to accomplish goals and ensure work is completed.

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organisational goals and lasting relationships.

• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. • Business Acumen - Understands and utilizes business information to effectively quote and contract business.

• Technical Acumen - Understands and utilizes the Hotel sales management system to maximise productivity.

• Event Services - Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.

Additional Responsibilities

• Meet the grooming standards of the hotel as set out in the Associate Handbook.

• Maintain company confidentiality, ensuring that business dealings within the organization are not discussed with outside parties.

• Performs other duties, as assigned, to meet business needs.

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​  begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.