Event Executive

Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.

Desired profile

Job Summary

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Specific Duties
·  Ownership for the management and conversion of assigned enquiries
·  Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution.
·  Expertise in menu planning, food presentation, meeting room set ups, audiovisual and banquet service standards. Cooperate with Banqueting Operation and Kitchen team t o develop new F&B concepts according to the Meetings Imagined.com purposes
·  Correct use of systems process to ensure booking integrity, consistency & accuracy.
·  Sells to a pre-determined event and group strategy
·  Works within brand standards & systems processes
·  Generate incremental revenue and deliver excellent guest service.
·  Effectively manages bedrooms blocks and meeting space inventory for assigned groups
·  Conducts compelling show rounds to win the business
·  Execution of Meetings Imagined.com, MSA
·  Proactively resolicits previous customers and event bookers for future opportunities
Guest Satisfaction
·  Sets a positive example for guest relations.
·  Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
·  Provides excellent customer service. Ensures all associates involved in and event or booking understand expectations and parameters.
·  Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
·  Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
·  Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner's experience.
·  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Sales and Revenue Management
·  Delivers a compelling sales experience to drive conversion and repeat business
·  Provides appropriate feedback to overcome obstacles to selling, including pricing, inventory availability and event execution
·  Effectively up sells products and services throughout the event process.
·  Participates in customer site inspections and assists with the sales process when necessary.
·  Effectively manages customer budgets to maximize revenue and meet customer needs.
·  Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
Other
·  Performs other duties as assigned to meet business needs.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.