Event Booking Centre Coordinator

Job description

POSITION SUMMARY / POPIS PRÁCE

 

• Handles customer requests and leads for group accommodation and catering;

• Responds timely and accurately to incoming group/catering opportunities;

• Works closely with the customers to meet their needs and actively up-sells each business opportunity to maximize revenue and drive customer loyalty; 

• Processes business correspondence and creates proposals, presentations, contracts and other related booking documentation;  

• Ensures accurate and timely handover (Banquet event orders, Group sheets) for quality service delivery;

• Participates in sales calls with members of sales team to acquire new business and/or close on business as required;

• Maintains customer loyalty by delivering service excellence throughout each customer experience, promotes the Marriott Bonvoy program;

• Conducts site inspections and presentations for the clients;

• Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and event planning.  

• Achieves personal and team financial/non-financial goals;

 

• Zpracování skupinových a konferenčních poptávek pro hotel Prague Marriott;

• Přesné a včasné zpracování poptávek, rychlá reakce na požadavky klientů;

• Úzká spolupráce s klienty za účelem identifikace a splnění jejich požadavků;

• Aktivní prodej doplňkových služeb za účelem navýšení celkových tržeb;

• Zpracování obchodní korespondence a příprava nabídek, prezentací, smluv a další související dokumentace;

• Zajišťění řádného a včasného předání akce, aby bylo garantováno poskytnutí kvalitních služeb provozními odděleními;

• Účast na telefonátech a schůzkách s klienty za účelem získání nových obchodních příležitostí a/nebo uzavření obchodu;

• Poskytování profesionálních služeb v průběhu celého procesu, aby byla  dosažena maximálné spokojenost klientů a ti zůstali věrni hotelu Prague Marriott.

• Propagace Marriott Bonvoy programu;

• Zajištění prohlídek hotelu a prezentací pro klienty;

• Efektivní využívání prodejních a komunikačních schopnosti, porozumění hotelovému provozu, F&B a plánování akcí. 

• Dosahování osobních a týmových finančních/nefinančních cílů;

 

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

PREFERRED QUALIFICATIONS 

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None 

 

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.