Duty Manager (Front Office)

Job description

Job Number 24054224
Job Category Rooms & Guest Services Operations
Location Courtyard Singapore Novena, 99 Irrawaddy Road Novena, Singapore, Singapore, Singapore VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY 

Duties and Responsibilities

·  The Duty Manager is the representative of Senior Management. 
·  The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Courtyard by Marriott. 
·  Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may requires further attentions. 
·  Recognising department’s top performers
·  Establishing guest satisfaction and to be able to strengthen business relationships with guests
·  Ensure the continuous learn and growth of associates within the front office department and to be able to identify future/potential leaders within the department