Director - Restaurant & Beverage (Sindalah Island-NEOM-Red Sea)

Job description

JOB SUMMARY

Blue band director position overseeing multiple outlets reporting to Cluster Director of F&B.  Responsible for all restaurant operations and staff on a daily basis. Areas of responsibility include Restaurants and Beverage Lounges. As a department head, directs and works with the food and beverage/culinary management team and employees to successfully execute all restaurant and kitchen operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.

 

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.

• 2-Years’ Island resort experience, with multiple types of food & beverage outlets

• 2-Years’ experience working in a luxury hotel.

 

What We’re Looking For:

·  Proven experience in managing and leading a team within a high-end restaurant environment or hospitality operation.
·  Strong leadership and interpersonal skills with a focus on coaching, mentoring, and developing talent.
·  A deep understanding of the importance of operational excellence, guest experience, and team cohesion.
·  Exceptional organizational skills and the ability to manage multiple projects and priorities simultaneously.
·  A passion for hospitality and a commitment to creating unique, high-quality dining experiences.
·  Knowledge of local and regional culinary trends, as well as cultural sensitivity and an understanding of the Saudi market.
·  Fluency in English; Arabic language skills are a plus.

 

Key Responsibilities:

·  Lead and manage all aspects of restaurant operations, ensuring high standards of service, food quality, and cleanliness.
·  Oversee the recruitment, training, and development of restaurant teams, fostering a culture of excellence and collaboration.
·  Develop and implement strategic plans to enhance guest satisfaction, operational efficiency, and financial performance across all dining outlets.
·  Ensure consistency in service delivery, creating memorable experiences for guests while maintaining operational efficiency.
·  Collaborate with the executive culinary team to curate menus and dining experiences that reflect both local tastes and global culinary trends.
·  Monitor performance metrics, set goals, and deliver on KPIs to ensure financial and operational success.
·  Uphold the highest levels of hospitality, professionalism, and ethical standards in all areas of operation.

 

 

CORE LEADERSHIP ACTIVITIES

Managing Day-to-Day Operations

·  Estimate food and beverage consumption in order to anticipate amounts to be purchased or requisitioned.
·  Maintains service and sanitation standards in restaurant, beverage-lounge and room service areas.
·  Order and purchase equipment and supplies.

 

Developing and Maintaining Food and Beverage Goals

·  Establishes challenging, realistic and obtainable goals to guide operation and performance.
·  Develops business goals and creates appropriate development plans.
·  Integrates objectives, opportunities and resources to achieve business goals.

 

Developing and Maintaining Budgets

·  Identifies and addresses financial opportunities as needed.
·  Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
·  Manages department's controllable expenses to achieve or exceed budgeted goals.
·  Maximizes revenue opportunities through competitive pricing of food & beverage products and services.
·  Participates in the budgeting process for areas of responsibility.

 

Leading Food and Beverage Team

·  Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
·  Encourages and builds mutual trust, respect, and cooperation among team members.
·  Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
·  Serves as a role model to demonstrate appropriate behaviors.
·  Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
·  Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
·  Acts as the guest service role model for the restaurants, sets a good example of excellent customer service, and creates a positive atmosphere for guest relations.
·  Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
·  Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
·  Ensures compliance with food handling and sanitation standards.
·  Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
·  Strives to improve service performance.

 

Ensuring Exceptional Customer Service

·  Provides services that are above and beyond for customer satisfaction and retention.
·  Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
·  Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.
·  Empowers employees to provide excellent customer service.
·  Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
·  Interacts with guests to obtain feedback on product quality and service levels.
·  Responds effectively to guest problems and handles complaints.
·  Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction results.

 

Managing and Conducting Human Resource Activities

·  Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
·  Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.
·  Administers the performance appraisal process for direct report managers.
·  Ensures employees are treated fairly and equitably.
·  Ensures employees receive on-going training to understand guest expectations.
·  Observes service behaviors of employees and provides feedback to individuals and or managers.
·  Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

 

Additional Responsibilities

·  Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner.
·  Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
·  Analyzes information and evaluating results to choose the best solution and solve problems.
·  Recognizes good quality products and presentations.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin  your purpose,  belong  to an amazing global team, and  become  the best version of you.