Director of Spa

Job description

JOB SUMMARY

Le Meridien Ra Explore spa is looking for a strategic, experiential and results driven director to lead the renovation, team and repositioning of the Spa.  In 2024 the 7200M2 Thalasso, spa, gym and retail complex will undergo a multi-million euro renovation, brining an exciting new 360 wellbeing experience to all our guests both residential and local. This multi million euro investment will attribute to the extension of the hotel seasonality through strategic partnerships, new innovations and important PR and marketing activities.  Located in El Vendrell Tarragona on Spain’s golden coast, just 35 minutes from Barcelona airport, Le Meridien Ra Beach hotel and Spa offers access to an unrivaled quality of life and adorable living.

 

Responsible for leading and developing all areas of the spa business and team, including its programs, services, hours of operation, facilities, team and guest experience.  Inspires the delivery of exceptional guest and member experiences through all key channels, including: therapeutic spa services, massage and skin care, salon, fitness and mind-body programming, retail, wellness, food and beverage and wellness lifestyle experiences. As a department head, the Spa Director must demonstrate and maintain the integrity of the Spa’s commitment to authentic wellness with a focus on the development of the Spa and Wellness culture with associates across the organization, within the community and through the development of strategic partnerships and exposure initiatives within the Industry. The Spa Director is responsible for building revenues and driving a healthy GOP, through the provision of services, operating practices and key marketing activities. The Spa Director will work with the resort management team and all hotel employees to successfully execute all spa operations. 

 

CANDIDATE PROFILE

Education and Experience

·  2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; Minimum 2-years experience in a Leadership and/or Management Role within Luxury Hotel/Resort Environment + Minimum 2-years experience working in a health, wellness or spa business
·  Strong business acumen and history of successful departmental P&L optimization preferred.
·  Bilingual: Spanish & English

OR

·  4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
·  Strong business acumen and history of successful departmental P&L optimization preferred.
·  Bilingual: Spanish & English

 

CORE WORK ACTIVITIES

 

Leading Spa Operations and Budgets

·  Selects vendors for spa retail operations and managing contract agreements, events & exposure initiatives.
·  Leads retail product research, product selection and purchasing, product merchandising & display.
·  Manages supply inventories and purchasing control, including uniforms.
·  Monitors the spa's actual and projected sales to ensure revenue and profitability goals are met or exceeded.
·  Maintains cleanliness, order and function of spa and all related areas of furniture, amenities and equipment.

 

Managing Spa Sales and Marketing Strategy

·  Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
·  Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
·  Ensures spa communications strategy and services are included in all property-related marketing and advertising; supports Director of Sales & Marketing on all spa marketing initiatives.
·  Identifies and recommending new products and product enhancements to remain competitive in the market.
·  Develops strategic partnerships for continued spa exposure and evolution
·  Develops community partnerships for continued spa exposure and evolution

 

Managing Spa Revenue Management Strategy

·  Monitors and Manages the organizational structure of the spa, scheduling, incentives and payroll function.
·  Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
·  Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.

 

Ensuring and Delivering Exceptional Customer Service

·  Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
·  Empowers employees to provide excellent customer service.
·  Strives to improve service performance.
·  Regularly reviews all aspects of guest service feedback and implements change initiatives as required to improve private and public performance reviews of the spa.

 

Conducting Human Resources Activities

·  Inspires continued talent growth and development through coaching and mentoring as well as organized education 
·  Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
·  Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
·  Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
·  Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
·  Administers the performance appraisal process for direct report managers.
·  Develops business goals and creates appropriate development plans.
·  Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
·  Solicits employee feedback, utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
·  Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.
·  Celebrates successes and publicly recognizes the contributions of team members.
·  Maximizes talent retention and minimizes employee turn-over

 

MANAGEMENT COMPETENCIES

Leadership

·  Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment. 

·  Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.

·  Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.

·  Professional Demeanor  - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

·  Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.

·  Driving for Results - Focuses and guides others in accomplishing work objectives.

·  Planning and Organizing  - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed.

Building Relationships

·  Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals.

·  Customer Relationships  - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

·  Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

·  Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.

·  Talent Management  - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

·  Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

·  Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

·  Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

·  Spa Service   - Knowledge of salon and spa products and services (including hair, makeup, nail, massage, skincare, and body treatments).    

·  Spa/Salon Services and Equipment  - Knowledge of the use and maintenance of tools and procedures for skincare, hair care, manicure and pedicure, massage, and disinfection.

·  Sales Orientation  -   Make pricing and selling decisions that maximize spa facility profit through the best combination of treatments, price and occupancy. Knowledge of sales techniques, such as up-selling, suggestive selling and product knowledge.  This includes the ability and willingness to recognize and identify sales opportunities, demonstrate the benefits and features.

·  Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

·  P&L Management: Understands all aspects of P&L management, budgeting, forecasting and performance optimization of the department
·  Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

·  Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

·  Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

·  Reading Comprehension  - Demonstrates understanding of written sentences and paragraphs in work-related documents.

·  Writing  - Communicates effectively in writing as appropriate for the needs of the audience.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.