Director of Security (Pre-Opening)

Job description

Job Number 23214193
Job Category Loss Prevention & Security
Location The Ritz-Carlton Rabat Dar Es Salam, KM 9 Avenue Mohammed VI, Rabat, Morocco, Morocco VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

ABOUT THE HOTEL

With a planned opening in spring 2024, The Ritz-Carlton Rabat Dar Es Salam will manifest the people and the culture of the city and will become synonymous of luxury service and innovative design with one-of-a-kind food, beverage and entertainment offerings. 

 

Built upon a blend of Moroccan and Asian elegance, The Ritz-Carlton Rabat, Dar es Salam offers a tranquil retreat set amid 440 acres of oak forest, landscaped gardens and a manmade lake. The hotel honors its surroundings and heritage with luxury amenities and bespoke services.

·  117 luxury rooms and suites blending Art Deco and Moroccan styles
·  Six restaurants and lounges with garden and fountain views
·  Spa with eight treatment rooms, two couple’s suites and a traditional hammam
·  More than 25,700 sq. ft. of indoor and outdoor event space
·  Recreation including indoor and outdoor pools, tennis and a jogging track
·  Access to the Royal Golf Dar Es Salam and the Royal Equestrian Club

 

JOB SUMMARY

 

Manages security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

 

CANDIDATE PROFILE 

 

Education and Experience

• High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.

OR

• 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.

 

CORE WORK ACTIVITIES

 

Managing Security Operations

• Assists in the development and implementation of emergency procedures.

• Recommends follow-up action for security breaches.

• Conducts investigation of all losses of property assets and refers to proper management for disposition.

• Deploys security staff to effectively monitor and protect property assets.

• Comply with all Corporate Security safety and security management guidelines and procedures.

• Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.

• Conduct periodic patrols of entire property and parking areas.

• Recognize success across areas of responsibility.

• Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.

• Implements action plans to monitor and control risk.

• Maintains required reports and documentation regarding patrols of property and parking areas.

• Provides means for obtaining necessary medical attention on a timely basis.

• Conducts hourly employee performance appraisals according to Standard Operating Procedures.

• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

• Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Maintain first aid and CPR certifications required for Security officers.

• Implements local authority requirement for security and safety.

 

Leading Security Teams

• Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.

• Celebrates successes by publicly recognizing the contributions of team members.

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Solicits employee feedback, utilizes an \