Director of Catering

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Greenwood Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Description

Welcome to Your Future

Greenwood Hospitality is a growing company strongly rooted in its core values.

We live the principles of "I.C.E" - Integrity in conduct, Cooperation in action, and Excellence in performance every day. We call our culture “The Greenwood EFFECT” because it is everything we are made of: Engaged, Fun, Flexible, Equipped and Empowered, Community and Trust. We believe that forward-thinking, redefining excellence and partnership on all levels is our key to success. Our team members, a.k.a. Ambassadors, are our greatest asset and the heartbeat of our organization.

GENERAL PURPOSE

Supervises the daily operations of the catering and group planning area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures.

Captures and plans catering functions, small meetings with ten or less guestrooms and insures proper execution.

Meets revenue expectations.

 

ESSENTIAL DUTIES/RESPONSIBILITIES

Supervise catering/coordinator/event planning managers and related associates; interview, hire, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communications, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate.

Meet with the customers to review the Banquet Event Orders and, where appropriate, group resumes, to review any changes, issues and/or problems to ensure delivery of a quality product.

Calculate and review the banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment.

Calculate and prepare the daily gratuities and payroll ensuring accurate, prompt reporting to the Controller's department.

Key Account Management:  Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.

Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts.

Continually targets and prospects for new business through telemarketing, individual creativity and innovation.

Yield Management:  Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.

Account Service and Management:  Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner.

Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.

Capable of planning menus, working within budget guidelines, forecasting and understanding food and beverage costs.

Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.

Promptly, within the same day or by 10am the next business day, follows-up on all customer needs and inquiries in an efficient and expedient manner.

Time Management:  Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum of 80% of work time on direct sales efforts.

Professionalism:  Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs.

Represents themselves, the hotel and company with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.

Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.

Exhibits strong listening skills.

Displays a neat, clean, and business-like appearance at all times.

 

OTHER DUTIES/RESPONSIBILITIES

Perform special projects and other responsibilities as assigned.  Participate in task forces and committees as required.

Professional appearance and attitude required.

Local travel as required

Hours:  40-50 hours over a 5 day period; typically Monday through Friday; days and times may vary based on need.

 

SUPERVISORY DUTIES

3 to 30 employees.

 

JOB QUALIFICATIONS

Knowledge

Requires a working knowledge of banquet/catering food and beverage service, policies or operations.

Requires knowledge of computer equipment.

Requires compiling facts and figures in accordance with established procedures.

Supervisory skills needed.

Communication skills required to provide information and associated service to hotel management and guests.

Skills

Excellent hearing necessary for verbal interaction with guests and associates.

Excellent vision necessary to view set-ups.

Excellent speech communication skills required for verbal interaction with guests and associates.

Excellent literacy necessary to read BEOs, process gratuities and payroll, etc

 

Amazing Benefits At A Glance:

·  Team Driven and Values Based Culture
·  Medical/Dental/Vision
·  Vacation & Holiday Pay
·  Career Growth Opportunities/ Manager Training Program
·  Reduced Room Rates throughout the portfolio
·  Third Party Perks (Movie Tickets, Attractions, Other)
·  401(k)
·  Employee assistance program
·  Employee discount
·  Flexible schedule
·  Flexible spending account
·  Life insurance
·  Parental leave
·  Referral program

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.