Director, Loyalty Redemption Strategy

Job description

Job Number 24025526
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

With over 196+ million members, Marriott Bonvoy is connected to every part of the travel journey both within the Marriott International ecosystem and beyond.  The Director, Loyalty Redemption Strategy, will set the strategy to re-platform loyalty and its related systems, lead new initiatives related to the redemption and reimbursement of member redemptions, as well as identify and implement improvements to existing business processes.  Utilizing our new CRS and PMS platforms, there is an incredible amount of decision-making this role will lead to ensure both “do no harm” of redemption products as well as innovation of our offerings in these new platforms.  Further, this role has the opportunity to start in the vendor selection timeframe for a new Loyalty system writing requirements and making decisions that shape the entire future of Marriott Bonvoy.

This role will partner closely with disciplines including Loyalty, Finance, IT, Revenue Management, and continent teams in order to align strategy, communicate change management, and pull-through in the corresponding technology platforms.  Activation of these strategies require project management with multi-disciplinary groups and/or system partners to ensure redemption and reimbursement can go live for members and hotels on schedule. This can include providing use cases, testing, and approving both the business and system processes.  After activation, the Director, Loyalty Redemption Strategy will monitor redemptions and reimbursements through stabilization and lead touchpoints with discipline and continent leaders as appropriate.  This will include the roadmap for any fast follow products not activated on Day One (launch).

As a Redemption subject matter expert, this role will manage and evolve policies related to existing award processes (redemption pricing, inventory, reimbursements, etc).  This includes scoping and managing systems implementation requirements with discipline partners, as well as developing and implementing communications to launch product changes.  This role requires close coordination and collaboration across a range of disciplines within Marriott International, including, but not limited to, iT, Loyalty Operations, Revenue Management, Global Operations, Finance, Digital, Global Cards, Owner Franchise Services, and Continent teams. 

Success in this role requires strong strategic thinking skills both quantitative and philosophical, an understanding of and passion for technology and how it supports business, a deep level of curiosity and knack for creative solutions, a proven ability to manage multiple projects at the same time, and a willingness to be tested on difficult projects and initiatives.

This position reports to the Senior Director, Redemption Products and Dynamic Pricing – Loyalty.

CANDIDATE PROFILE