Departmental Training Manager (F&B)

Job description

With more than 300 managed properties worldwide (including conference centers) our flagship brand, Marriott Hotels & Resorts celebrates the drive, focus, and resilience of our guests while focusing on exceptional service and genuine comfort. As part of the Marriott Hotels & Resorts team, you'll work to make the most of the travel experience of each and every guests. Find Your World™ at Marriott Hotels & Resorts.

Desired profile

JOB SUMMARY




The F&B Trainer is a unique position within the F&B Division. In order to preserve and maintain the consistent standards of service of the Division in all aspects of the operation, the Division Trainer is required to coordinate and be responsible for all training activities which shall include; planning of training, implementation of training, evaluation of training, and getting feedback of training. Consistency in standards, Service excellence, Product knowledge and Techniques skill.

He / She will spend 60% on the floor, observing service standards, coaching and guiding staff. The other 40% will be spent in classroom training to correct some of the issues identified.

·

The Division Trainer shall assist the Director of F&B to develop a greater awareness of the importance of training which will enhance guest satisfaction, promote employee morale and install an overall sense of pride in all aspects of guest's service. Observes standards in F&B operations. Coaches and guides staff in the areas for improvement based on observation. Observes, conduct daily On-Job-Training (SOP) within F&B division and provides feedback to the respective trainers. Develops new SOPs when needed or when new procedures are implemented. Implement SOP checklist /evaluation tracking system and ensure outlet trainers are completing it correctly. Develops Training materials. Identifies operational issues and provides remedial action with new SOP and /or training. Coordinates Communication meetings. Collects and submits F&B Training Plan (SOP) and report at the end of the month. Conducts training according to schedule. Monitors and evaluates training progress of all F&B new hires. Establishes communication with employees with F&B division to seek opinions and comments on employees training issues. Plans and coordinates any up-coming training programmes. Performs other training –related duties as assigned by the management. Everyone employed has a responsibility towards Food Safety within her/his working area, whether it be through record keeping, safe food preparation, storage and service, training, Communication, facilitating or improve Food Safety practice.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.