Concierge - Residences

Job description

POSITION SUMMARY

The Concierge Residence is responsible for delivering exceptional service to residents by managing daily requests, coordinating services, and ensuring a seamless living experience. This role serves as the primary point of contact for residents, providing personalized assistance and fostering a welcoming and professional environment.
Key Responsibilities:
·  Greet residents and guests warmly, ensuring a courteous and professional demeanor at all times.
·  Handle resident inquiries, requests, and complaints promptly and efficiently.
·  Coordinate housekeeping, maintenance, transportation, and other service requests.
·  Maintain accurate records of resident interactions, service requests, and follow-ups.
·  Assist with move-in/move-out procedures and orientation for new residents.
·  Monitor and manage deliveries, mail, and packages.
·  Liaise with internal departments and external vendors to ensure timely service delivery.
·  Uphold property standards and ensure common areas are well-maintained.
·  Support emergency response procedures and safety protocols.
·  Promote resident engagement by assisting with community events and communications. Qualifications:
·  High school diploma or equivalent; hospitality or customer service training preferred.
·  Minimum 1–2 years of experience in a customer-facing role, ideally in hospitality or residential services.
·  Excellent communication and interpersonal skills.
·  Strong organizational and multitasking abilities.
·  Proficiency in property management systems and Microsoft Office Suite.
·  Ability to work flexible hours, including weekends and holidays.
·  Professional appearance and demeanor.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.