Concierge Associate

Job description

An exciting opportunity to start your career journey with Marriott Hotel's. Come and join our Front Office team at the four star Marriott Forest of Arden and develop your career while providing a professional and energetic service to our members and hotel guests.

In return the Forest of Arden offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts for you, your friends and family.

The Forest of Arden is part of an exclusive collection of Marriott country clubs and is located in the heart of the West Midlands, located between Solihull and Coventry with easy access to the M6, M42 and M40 and just four miles from Birmingham NEC, Airport and International Train Station.

The Forest of Arden is the perfect location for business and leisure and has a focus on culinary excellence with our AA Rosette-awarded restaurant, Cast Iron Bar and Grill. Marriott International is the worlds' largest hotel company and provides associates with extensive, ongoing training and development for long term career opportunities.

This elegant Marriott Hotel is one of the top UK Leisure destinations with two golf courses including our championship Arden course and a driving range and the Golf academy. The Forest of Arden also offers outdoor tennis courts, a fully equipped fitness centre and our relaxing Cedarwood Spa with 8 treatment rooms.

Desired profile

Qualifications :

Job Summary

As a Concierge Associate at our Marriott Hotel and Country Club you will enjoy a varied and active role providing guests with unique and memorable experiences throughout the duration of their stay.

Specific duties for a Concierge Associate are;
·  To be aware of hotel's layout, facilities and tariff.
·  To ensure the Guests' arrival and departure experience is the main focus.
·  To assist guests where necessary with luggage. Issue spare guest supplies on request.
·  To be able to provide information regarding local attractions and directions.
·  Keep the lobby area & reception courtyard area clean and tidy at all times.

·  Ensure the Concierge buggy and trolley are clean and presentable and in working order.
·  Deliver messages from Reception, to the appropriate area, as instructed.
Clean and maintain all areas through the reception and back of house areas. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Support with general enquires regarding the hotel grounds as well as any reception specific queries.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.