Cluster Sales Manager (Sports & Entertainment) - Central London Marriott Cluster

Job description

Marriott International’s Managed hotels in the Central London Cluster seek a dynamic, creative and customer focused Cluster Sales Manager for Sports & Entertainment) for our amazing five properties:

·  London Marriott Hotel County Hall
·  London Marriott Hotel Kensington
·  London Marriott Hotel Maida Vale
·  London Marriott Hotel Marble Arch
·  London Marriott Hotel Regents Park

JOB SUMMARY

A proactive sales role, the Cluster Sales Manager (Sports & Entertainment) is responsible for managing an existing portfolio of hotel accounts as well as new business development. The Cluster Sales Manager will identify and secure business opportunities for the group, meetings/events and business transient segments, and foster long term customer relationships. The role requires a strong customer focus, seeking solutions to meet customer needs and ensuring collaborative working with multiple stakeholders across the Cluster Hotels. 

The Cluster Sales Manager provides sales support at both a cluster and property level.

 

CANDIDATE PROFILE

This is an ideal role for someone customer-focussed, results-driven and passionate about proactive sales looking for a multi-property role, or someone with existing sports and entertainment experience.   

·  Experience in hotel sales or relevant sales experience, demonstrating progressive career growth and a pattern of exceptional performance. 
·  Experience with sports and entertainment segments would be advantageous.
·  The role requires flexibility as working location is driven by client appointments and visibility across the five hotels. 

DAY-TO-DAY RESPONSIBILITIES 

·  Maintains and grows business from existing accounts and generates new business leads in group, catering and business transient, with a focus on Sports, Entertainment and Filming opportunities. 
·  Takes ownership of deployed segments and drives new initiatives to generate enquiries and increase enquiry conversion.
·  Works collaboratively with the hotel teams and wider sales teams (such as National and Global Sales) on client activity and engagement.
·  Organises and conducts site inspections and FAM trips; arranges client meetings and activity. 
·  Ensures clear communication with hotels and stakeholders on sales activity and results.
·  Supports Groups & Events Team with enquiry closure using experience and knowledge of deployed segments.
·  Focuses on business development, identifies and qualifies opportunities. 
·  Attends networking and industry events; monitors local, national and international business outlook to deepen knowledge of deployed segments and wider hotel strategies.
·  Supports enquiry process and contracts for complex bookings and proactively develops customer solutions.
·  Creates strategic account plans and manages strategic direction for deployed segments in partnership with Revenue Management to achieve hotel and individual goals.
·  Adapts to evolving business conditions and leads tasks and projects assigned by management.
·  Maintains accurate and up to date account data and reporting 

SKILLS & EXPERIENCE

·  Strong communication skills with a confident communication style across different channels (face-to-face, telephone, e-mail, intermediary websites etc.)
·  Excellent selling skills and understanding of sales processes from enquiry generation through to contract
·  Can effectively up-sell products and services; strong negotiation skills; strong problem-solving skills, ability to seek solutions; can bring a sale to closure
·  Demonstrates tenacity with business development
·  Strong organisation and time management skills in a fast-paced, dynamic environment; has effective decision-making skills
·  Strong relationship management skills; ability to develop and maintain relationships with customers, stakeholders and associates alike
·  Ability to implement successful sales strategies and execute sales plans for individual accounts at assigned cluster hotels
·  Knowledge of group, catering and transient business
·  Understands revenue management functions and account profitability
·  Ability to use standard software applications and hotel systems

WHAT DO YOU GET IN RETURN?

·  Quarterly Bonus Plan based on assigned sales targets
·  Personal coaching to support you in your day-to-day job and development and training opportunities.
·  Special discounted rates for 9,000+ Marriott hotels worldwide for you, your family and friends.
·  £5 breakfast when staying in most of our European hotels.
·  50% discount on Food & Beverage when dining within our cluster.
·  Start with  28 holidays  (Including Bank Holidays ) , then watch your time off grow— 1 extra day  every work anniversary!
·  Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!
·  ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
·  Complimentary staff uniform dry cleaning - we do like to make an impression
·  Complimentary meals on duty. 

 

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.