Cluster IT Manager

Job description

JOB SUMMARY

 

Leads and operates Information Technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market.

 

 

CANDIDATE PROFILE 

 

Education and Experience 

• Hotel or Hospitality Management education, awareness of global hospitality technology trends. Experience in assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 3 years in an Associate Supervisory role.

OR

 

• Bachelor’s degree level or equivalent. Minimum 2 years project management experience. Proven negotiation skills.

 

 

CORE WORK ACTIVITIES 

 

General

• Maintains status documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy.

• Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.

• Monitors assigned company owned and managed offices to verify IT operations are running effectively.

• Meets with direct manager to provide updates on IT activities and business plans.

• Meets with business point of contact of each property (General Manager, Director of Finance, etc.) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution.

• Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.

 

People 

• Owns IT vendor relationship for properties in scope.

• Participates in the Talent Acquisition process according to company procedures.

• Verifies induction program for new associates or associates transferring to new role is effective.

• Trains associate(s) to provide backup coverage in the department to cover cluster leader’s function during vacation and sick leave.

• Performs LPA’s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.

• Verifies effective communication, training, and execution of all talent development programs and related initiatives.

• Develops a personal management style that is intended to bring positive results from Associates.

• Builds and maintains positive and effective relations with direct team members.

 

Product 

• Strives to remain informed on the most up to date knowledge regarding vendor activities.

• Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.

• Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.

• Where assigned, documents technology pilot scope and objectives with business partners.

 

Process 

• Maintains IT inventory for the assigned properties/offices in cluster.

• Manages cluster IT Agreements for assigned properties.

• Verifies cluster associates are treated appropriately and in alignment with local operational practices.

• Verifies the execution and tracking of rollouts on a timely basis.

• Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.

• Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.

• Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.

• Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.

• Implements cluster IT policies and procedures as received by regional IT.

• Attends IT Education Calls.

• Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.

• Completes other reasonable duties as requested by leadership.

 

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.