CID Agent (Front Office)

Job description

Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun. Part of Marriott's Autograph Collection this amazing hotel offers five food and beverage outlets, two outdoor pools and a lazy river, a spa and health club, Luna & Nova Kids & Teens Club as well as meeting and event facilities. The hotel's name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands ( the Lapita movement ). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.

Desired profile

Qualifications :

Job Summary

Responsible for maintaining all guests passport & ID database and transfer on timely manner to Dubai Police ,assisting guests at the front desk, and main lobby while providing the highest level of service possible in an efficient courteous and professional manner by following Marriott Standards of aggressive hospitality and adhering to procedures.

Job Specifics

·  Report to work on time in proper, clean uniform with name tag
·  Personal appearance & grooming must confirm with standard
·  Handle all duties according to hotel policies and procedures
·  Be knowledgeable about hotel procedures and check all bulletins for info
·  Get a daily briefing about all special events
·  Have knowledge about all guest rooms , features and amenities plus all services offered by the hotel
·  Associate is expected to carry out any request by management which s/he is capable of performing
·  Update C.I.D system on a daily basis with daily hotel activities
·  Ensure accurate balancing of C.I.D system on a daily basis.
·  Inserting proper guest's profiles on the CID system
·  Performing the room moves on the CID system as updated on OPERA
·  Deliver important messages posted in C.I.D system to concerned departments of the hotel
·  Proactively seeks & shares with Front Office any changes to the CID process or updates in relation to Hotel procedures in relation to the UAE laws.
·  Apply for multiple functions for the hotel i.e. banquets, events, groups, parties etc..
·  Checking out rooms from CID as soon as performed on OPERA
·  Passing on proper hand over to other colleagues.
·  Dealing with CID Inspections.
·  Operate OPERA and other systems as required

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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