Chief Concierge

Job description

Job Number 24156415
Job Category Rooms & Guest Services Operations
Location W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

AUTHENTICALLY YOU

Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Sydney is now casting for a Chief Concierge to lead our Wheels Team. Reporting to the Director of Rooms this integral role provides a high level of local expertise and presents an amazing opportunity to play a key role in the world’s largest W Hotel, with 585 rooms, suites and studios.

JOB SUMMARY

If you are passionate about connecting guests to all that Sydney has to offer, charismatic, zealous about creating a memorable and welcoming atmosphere for customers, strive to provide personalized and attentive service that exceeds guests expectations then this exciting role is for you.

Overall, the Chief Concierge should be able to balance the needs of their team, their guests, and the business itself, while maintaining a focus on excellence and continuous improvement. This requires strong organizational, communication, and leadership skills, as well as a deep local understanding of Sydney.

Responsible for managing and supervising all areas of Concierge and Wheels team, including the hotels loyalty program Bonvoy, VIP guests, groups in house, training and development of talent and knowing all special events taking place. Coordinates Wheels talent on the driveway, valet parking, luggage services, transportation and rooming a guest. Coordinates VIP Guests and As a department head, directs and works with the management team and hourly talent to successfully execute all Concierge and Wheels operations. Strives to continually improve guest and talent satisfaction and maximize the guest satisfaction of the department. A full New South Wales Drivers License is required.

 

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

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CTA TO LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

 

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.