Casual Spa Butler

Job description

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London

St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary.

What is in it for you: 

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

·  28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
·  Annual Performance Review pay adjustments.
·  Complimentary gym and spa access.
·  Free meals while at work.
·  Dry-cleaning service availability for uniforms. 
·  Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
·  20% discount at any of the St. Pancras outlets.
·  Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
·  Travel ticket season loan.
·  Life Assurance Scheme
·  Cycle to work scheme.
·  Employee Assistance Programme access.
·  Mental Health First Aiders within the team
·  Comprehensive Training and Development programme participation.
·  Awards and recognition celebrations, among many other benefits
·  Outstanding Wellness program     
·  Ensure the spa and wellness areas, including the pool, thermal suites, and relaxation spaces, are maintained to the highest standards of cleanliness, hygiene, and presentation at all times.
·  Perform regular safety checks and facility inspections to ensure full compliance with Health & Safety regulations, including COSHH guidelines.
·  Certified Pool Responder, monitoring the pool area and responding swiftly and effectively to any incidents or emergencies to ensure guest safety.
·  Prepare and restock spa amenities such as towels, robes, refreshments, and other guest essentials to support a seamless spa journey.
·  Assist guests in a discreet and professional manner, providing support with lockers, facilities, and general spa information.
·  Monitor guest flow in and out of wet and relaxation areas, ensuring capacity limits and cleanliness standards are consistently upheld.
·  .Report any maintenance, safety, or cleanliness issues promptly to the appropriate department for immediate resolution.
·  Maintain confidentiality and adhere to all safety, hygiene, and brand protocols in all areas of the spa.
·  Support the delivery of a calm, safe, and luxurious spa environment through a proactive, detail-oriented, and guest-focused approach.

Position Summary:  

As a Spa Butler at St. Pancras London, you play a key role in maintaining a safe, pristine, and welcoming spa environment, supporting the overall guest experience with efficiency and discretion. With a strong focus on health and safety protocols, you ensure that all spa areas meet five-star hygiene and presentation standards at all times. Your attention to detail, proactive attitude, and commitment to safety ensure that every guest enjoys a relaxing and secure spa experience.

Responsibilities: Here's what your journey with us entails

Join Our Team:  Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.