Casual Front Desk Receptionist-Bristol City Centre

Job description

Are you a friendly, confident and enthusiastic individual seeking a career in hospitality? We have an exciting opportunity in our Front Office team as a Casual Receptionist. You will be part of the Marriott family offering outstanding service to our guests and associates. You will also have access to our exclusive benefits and training opportunities!

Main Duties

Ø Follow Brand Standards in all aspects of the job role

Ø Promoting a welcoming environment

Ø Checking guests in and out and assisting with any queries during their stay.

Ø Answering the telephone and directing accordingly

Ø Ensure all guest complaints are followed up and dealt with professionally and efficiently.

What do you need to apply?

You do not have to have any specific qualifications in order to apply, but desirable if you have experience within hospitality. We look for enthusiasm, ability to adapt, well presented, excellent customer service skills and flexibility to work all shift patterns (between 06.45am and 23:15pm)

Benefits include

Free hot meals on shifts

Statutory and on-job training

Statutory benefits e.g. sick pay, maternity pay etc., should you meet the minimum earnings criteria

Local benefits – discounted use of Fitness Club - £5 day pass £30 monthly.

Uniform

Participation in Associate Appreciation Week and Wellbeing events

Opportunity to view, and apply for, current permanent vacancies

A little more about us..

The Marriott International brand has more than 500 global locations; we advance in the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under UK or local laws.

Desired profile

Qualifications :

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.