Casual Food & Beverage Associate - Marriott - Leeds - Wizbii

Casual Food & Beverage Associate

  • By Marriott
  • Leeds (United Kingdom)
  • Hospitality / Tourism

Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Seeked profile

Qualifications :

JOB SUMMARY
To prepare, maintain and service all aspects of day to day operations in the food and beverage areas. Ensuring maximum customer satisfaction at all times in accordance with Marriott Standards
As a Food & Beverage Associate you will be required to fulfill roles as:
·  Room Service
·  Breakfast, Lunch & Dinner Service
·  Bar service
·  Breakdowns & Set-Ups
·  Events

You will also be required to work alongside and receive instructions from a Shift Supervisor and management team.

SCOPE / BUSINESS CONTEXT
·  A Casual position based at the Leeds Marriott food and beverage outlets
·  NO fixed Hourly Contract – Dependent on business levels
·  Reports to – Bars & Restaurants Manager
CANDIDATE PROFILE
Experience:
·  Previous experience working within a bar, restaurant or similar environment would be beneficial
·  Previous customer service experience
·  Basic food hygiene
Skills and Knowledge:
·  Knowledge of food and beverage procedures
·  Knowledge of cocktail preparation and mixology desirable
·  Knowledge of customer service
·  Strong communication skills
·  Flexible hours in line with business needs
·  Must be well-presented and have excellent personal hygiene
·  Ability to work alone and/or within a team
Education or Certification:
·  Good level of English essential
·  Relevant beverage and service qualifications desirable i.e. NVQ
SPECIFIC DUTIES

To ensure that are your food and beverage outlet is prepared, setup and ready for service

To great all guests using the guests name as often as possible.

To provide customers with all they need, to ensure that guests have a great experience within Food & Beverage outlets.

To maintain the highest level of cleanliness, including safety of furniture, fixtures and fittings adopting a clean as you go work ethic,

To ensure that payment is received from all guests and is posted directly through Micros

To ensure all guests bills are accurate

To recommend and ‘sell’ to guests through menu knowledge and suggestive up selling techniques

To be responsible for the safe keeping of all keys and floats

To maintain a high standard of personal appearance and hygiene and meet Marriott grooming, standards

To promote awareness of Health & Safety and security within the department and hotel reporting any unsafe practices or dangers to your Supervisor immediately

To follow Marriott Brand Standards of service excellence at all times

To participate in all departmental compulsory training

TRAINING

To contribute positively to any training you are involved in.

To actively learn and train to company standards by successfully completing your New Hire, Passports to Success training and Basic Food Hygiene Training

To continually support your colleagues in all areas of the hotel.

To regularly attend and take part in the daily short takes.

COMMUNICATION

To keep up to date by viewing the departmental notice board on a daily basis.

To prepare for and attend monthly departmental meetings.

To liaise with other departments to overcome operational difficulties.
To pass to the Supervisor or Manager any relevant comments/ issues made by associates or guests.

ORGANISATION

To ensure that all licensing laws are adhered to at all times.
To ensure that all department areas are clean and tidy at all times.

ADMINISTRATION

To comply with Blue Cube compliance and clock in and out procedures when on shift.
To correctly complete the requisition books to ensure stocks are maintained at par levels.
To complete all ullage and wastage sheets when required.
To complete all relevant paperwork to comply with financial audits.
Be knowledgeable of all applicable SOPs/LSOPs and ensure controls points are implemented and are effective as outline in audit requirements.

BUSINESS PLANNING

To be aware of hotel occupancies and Food and Beverage business levels on a daily basis.
To relate the forecasted number of guests to the preparation of the department to ensure a smooth and efficient service is maintained.

PRODUCT AND QUALITY STANDARDS

To ensure all product and quality standards are known, understood and implemented at all times.
To ensure product knowledge of food and beverage menu's and pricing.

SALES PLAN

To put into practice selling and up selling techniques at every opportunity.
To assist in generating and implementing cost effective sales ideas.
To ensure that all sales promotions relating to food and beverage service areas are known, understood and followed at all times.
To implement food and beverage promotions.

BUSINESS CONTROL

To ensure strict security of all monies and stock in all department areas.
To reduce all forms of wastage.
To ensure all bills are processed according to the standard for the particular payment method.
To ensure keyline checks are done on every shift.

REPORTING

To be fully conversant with hotel and department billing procedures and ensure they are implemented.
To ensure all payment methods are understood and are accurately recording.
To ensure all shift end reports balance with reception.

INVENTORY CONTROL

To report shortages of any item which would affect service standards
To ensure beverage stocks are properly stored and rotated.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Here are some other vacancies your might like

Get a mail digest of vacancies that match your profile!
Thousand of vacancies are available for you on Wizbii :)

About Marriott

14164 vacancies open at Marriott

Find your next job on Wizbii,
the leading professional platform for youth's employment

Job vacancies

Jobs right at your fingertips!
Download