Guest Relation - Butler

Job description

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Desired profile

Qualifications :

Reporting to the Head Butler and the Front Office Manager, the Butler is the St Regis brand ambassador.

The Butler attends to every guest's needs and wants. Butler is responsible for the quality of every guest's stay and welcoming the guests and makes them feel at home. Setting up guests rooms prior to arrival, checking in/out guests and upkeep the quality throughout their stay. Work closely with Housekeeping, Front Office and In Room Dining (IRD). Butler has to be very knowledgeable about all aspects of the hotel.

Key Responsabilities:

- Ensure all guest preferences are taken and actioned

- Welcome the guest upon arrival, and familiarize them with everything in the room and hotel.

- Rooming all arrival guests and all butler services are well explained and actively offered such as unpacking, pressing, shoeshine and complimentary beverage

- Pick-up and deliver guest laundry/ pressing based on guest requested time.

- Handling guest complaints and record in the butler report and inform the duty supervisor about the incident and follow-up with resolve the issue

- Assist the guest with packing and unpacking services.

- Report maintenance faults and damage to machines, furniture and fittings in all area of the guestroom floor to the maintenance department and follow-up with the status.

- Set-up the rooms for the arriving guests as per guest history / special amenities and request

- Set-up welcome amenity according to the room type

- Promote the hotel restaurant and spa facilities and offer to make reservation

- Japanese speaker is a plus

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.