Bilingual Call Center Associate

Job description

POSITION SUMMARY

In the Marriott Customer Engagement Centers, you can begin a journey of possibilities, belong to something bigger than yourself, be you, be authentic, and be motivated, and encouraged to grow every day. At Marriott be you!

Main Requirement: Customer Service and English Language Knowledge Proficiency Level C1/C2

Potential Training Class Hours: 3:00 pm – 11:00 pm 5 working days per week (class hours are based on schedule assigned to work when training is completed)

Compensation includes paid training, competitive salary, and eligibility for monthly incentives.

We offer a competitive benefit package including onsite medical, dental, total pass gym membership, TRAVEL DISCOUNTS, life insurance available on the first day of employment and more.

If this training class start date is not a great match for you, stay in touch with us as we frequently recruit for additional classes. 

Be inspired to discover the best version of yourself as you connect with people through the power of travel.

Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.

 

Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

PREFERRED QUALIFICATIONS

Education:                               High school diploma or G.E.D. equivalent.

Related Work Experience:       No related work experience.

Supervisory Experience:          No supervisory experience.

License or Certification:           None

 

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.