Beverage & Food Reservations Executive

Job description

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Sydney located at 31 Wheat Road is hiring a Beverage & Food Reservations Executive. Reporting to the Director of Beverage & Food, this integral role will manage and process all B&F reservation requests, including modifications and cancellations received via phone or email. The position will assess guests’ needs to recommend suitable venues and seating arrangements, verify availability across meal periods, and optimise venue occupancy through effective reservation planning. Additional responsibilities include, but are not limited to; 

·  Enter all reservation booking information into SEVENROOMS;
·  Accommodate and document special requests in an accurate and efficient manner;
·  Explain guarantee, group surcharge and cancellation policies to callers;
·  Process deposits and send confirmation via email;
·  Verify availability of each B&F venue, meal period and reserve seating that maximize venue occupancy;
·  Use sales techniques when assisting guests in making reservations, including personalising calls, obtaining complete guest needs, suggesting alternate dates, or directing guests to other B&F venues on sold-out days;
·  Answer guest questions about different B&F venues (e.g., hours of operation, venue concept, menu offering, restricted dates, promotions, and special events);
·  Coordinate all group reservations and private use events for all B&F venues; 
·  Drafting all private use event orders for external and internal publication;   
·  Manage the Restaurants and Bars reservation system, and continue improving the digital guest journey;
·  Update B&F activations and programming to create the reservation link;
·  Work closely with the marketing team and update menus, templates, and other B&F related collateral using software such as InDesign, Illustrator, Canva and more.

BENEFITS 

·  Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
·  The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
·  Discounts on food & beverage across all our hotels
·  Recognition programs to keep you motivated
·  Wellbeing & mindfulness programs to ensure you stay healthy
·  Employee Assistance Program
·  ‘Great Places to Work’ certified

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

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CTA TO LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

 

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.