Bell Captain (Concierge)

Job description

JOB SUMMARY

Responsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all guests, and also keeping up of the desk area. The Bell Captain is also responsible for ensuring all Bell associates conduct their work ethically and with integrity.

 

JOB DUTIES AND RESPONSIBILITIES

·  Supervise and control the activities of the Bellman and Doorman.
·  Maintain the cleanliness and the condition of the Marriott and Singapore’s flag and report abnormalities to FOM / AFOM / GRM / DM.
·  Perform daily Concierge and Bell Service duties which includes, but not limited to:
·  Providing hotel guests with information about local attractions,
·  Providing hotel guests with reservations-making at restaurants and attractions,
·  Providing hotel guests with information about services and facilities of hotel,
·  Assisting hotel guests with ground transportation arrangements,
·  Escort arriving and departing guests in a pleasant and respectful manner,
·  Delivery of packages and luggage for internal and external guests,
·  Maintains short-term and long-term luggage storage,Maintains smooth traffic at the Hotel’s forecourt.

4. Ensure all services rendered by Bellman are recorded in the Bellman Movement Log Sheet at all times.

5.Ensure all storage items are recorded, and tags are issued accordingly.

6. Attend daily briefing and 15 minutes training.

7. Ensure to submit monthly training calendar to FOM and to conduct daily 15 minutes training for Bell associates.

8. Maintain good and consistent co-ordination with Front Desk and At-Your-Service teams to facilitate the delivery of the guest luggage, room changes, and all ad-hoc duties.

9. Ensure function sheet displayed on notice board is updated.

10. Maintain cleanliness and order at the Concierge Counter, Bell Stand, and hotel lobby.

11. Ensure equipment used for daily operation are handled with care and all trolleys are polished nightly.

12. Understand the hotel’s safety features and procedures.

13. Ensure all bell service associates to provide service with a smile and to speak to the guests in a warm and friendly manner.

14. Maintain effective service in line with the Hotel’s Corporate Image

·  Company’s Grooming Standard
·  Standard Operation Procedures
·  Departmental Policies
·  Corporate Policies

15. Cash/Bank Handling

· Process all payment methods in accordance with Accounting procedures and
policies.

· Follow property control audit standards and cash handling procedures (e.g., blind drops).

· Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.

· Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

· Transport bank to/from assigned workstation, following security procedures.

· Set up and organize cashier workstation with designated supplies, forms, and
resource materials; and maintain cleanliness of workstation at all times.

16. To ensure and follow established procedures and compliance as per LSOP guidelines.

17. Any other duties as may be assigned from time to time.

 

JOB REQUIREMENTS

·  Minimum N level qualification.
·  At least 1 year of relevant experience in handing Concierge.
·  Great communication skills & interpersonal skills.
·  Able to start work within short notice period.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.