Bell Captain

Job description

AUTHENTICALLY YOU

Explore an exciting new career path at W Hotels, where your authenticity is celebrated. W Hotels' work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. 

W Sydney is now casting for a Bell Captain to provide high-quality customer service and maintain a focus on excellence amongst their team. We are looking for a charismatic extraordinaire with a magnetic personality that draws people into the world of luxury. 

CURATING ORIGINALITY TAKES TALENT

This integral role provides a high level of service to guests' experience and presents an amazing opportunity to play a key role in the world’s largest W Hotel, with 588 rooms, suites and studios. The Bell Captain should be able to balance the needs of their team, their guests, and the business itself, while focusing on continuous improvement. This requires strong organizational, communication, and leadership skills, as well as a deep local understanding of the guest journey.

 Additional responsibilities include, but are not limited to; 

·  Oversee the bell desk and concierge operations, coordinating the activities of bell staff 
·  Greet guests upon arrival and departure, assisting with luggage handling and facilitating a smooth check-in/out process 
·  Provide exceptional customer service, anticipating and catering to the needs of our guests 
·  Liaise with other hotel departments to ensure a cohesive and seamless guest experience 
·  Maintain a high level of security and safety procedures 
·  Handle guest inquiries and requests in a prompt and professional manner 
·  Contribute to the overall success of the hotel by demonstrating a positive attitude and strong teamwork skills 

BENEFITS 

·  Birthday Leave
·  Sabbatical Leave
·  Overall Wellbeing 
·  Milestone Recognition 
·  Leave Portability 
·  Love Learning
·  Career Growth 
·  Flexible Working 

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram

CTA TO LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

 

 

 

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.