Bar Supervisor - Protea Hotel Fire & Ice! by Marriott Menlyn, Pretoria

Job description

POSITION SUMMARY
Job Purpose:

To oversee the day-to-day operations of the bar, ensuring exceptional service delivery, staff efficiency, and customer satisfaction while maintaining high standards of hygiene, safety, and inventory control.
Key Responsibilities:

Supervise and coordinate daily bar operations.

Lead, train, and motivate bar staff to provide excellent service.

Maintain high levels of cleanliness and hygiene in accordance with health and safety regulations.

Ensure all beverages are prepared and served according to standards.

Manage inventory: monitor stock levels, conduct regular stock takes, and place orders as needed.

Handle customer complaints or queries professionally and efficiently.

Assist in the creation of cocktail and beverage menus.

Enforce responsible alcohol service policies.

Oversee opening and closing duties, including cash handling and reporting.

Ensure compliance with licensing laws and company policies.

Assist with scheduling and shift planning to ensure adequate coverage.
Skills and Competencies:

Strong leadership and team management skills.

Excellent customer service and communication abilities.

Knowledge of beverages, cocktails, and bar equipment.

Ability to work under pressure and in a fast-paced environment.

Strong organizational and multitasking abilities.

Attention to detail and commitment to cleanliness.

Basic computer literacy (POS systems, stock management software).
Qualifications & Experience:

Minimum 2 years of experience in a supervisory role within a bar or hospitality setting.

Relevant hospitality or bar management training preferred.

Knowledge of local liquor laws and health regulations.

First Aid and Responsible Service of Alcohol certifications (if required by local regulations).

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​team, and  become  the best version of you.