Banqueting Manager

Job description

We are hiring for a Banqueting Manager

Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.

Rewards for work…. Benefits for your lifestyle

·  Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
·  World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
·  Work alongside some amazing talent - award winning, experienced hospitality professionals
·  Discounted room nights & food and beverage - because your well-being means so much
·  Complimentary laundry, free meals on duty
·  Access to fabulous and flexible benefits to help you in and out of work
·  Eligible for Service Charge

 

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organisation, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.

Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Management.

 

Supporting Management of Department Operations and Inventories

·  Manages departmental inventories and assets including par levels and maintenance of equipment.
·  Conducts monthly department meetings with the Banquet captains and employees.
·  Maintains attendance log for banquet employees.
·  Maintains and enforces established sanitation levels.
·  Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
·  Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
·  Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
·  Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor. 
·  Understands the impact Banquet operations has on the overall success of an event and manages activities to maximise customer satisfaction.
·  Schedules banquet service staff to forecast and service standards, while maximising profits.

Participating in and Leading Banquet Teams

·  Attends and participates in all pertinent meetings.
·  Leads shifts and actively participates in the servicing of events.
·  Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.

Providing and Ensuring Exceptional Customer Service

·  Sets a positive example for guest relations.
·  Interacts with guests to obtain feedback on product quality and service levels.
·  Responds to and handles guest problems and complaints.
·  Empowers employees to provide excellent customer service.
·  Strives to improve service performance.
·  Emphasises guest satisfaction during all departmental meetings and focuses on continuous improvement.
·  Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

Conducting Human Resources Activities

·  Interviews and hires Banquet captains and employees with appropriate skills.
·  Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
·  Ensures employees understand expectations and parameters.
·  Observes service behaviours of employees and provides feedback to individuals.
·  Reviews comment cards and guest satisfaction results with employees.
·  Participates in the development and implementation of corrective action plans.
·  Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​  begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.