Banquet Manager

Job description

LUMINA has been shaped with intention over several years — a statement event space set to establish a new benchmark for luxury events in Hobart.

Opening soon at The Tasman, LUMINA reflects the detail, craftsmanship and service that define the hotel’s award-winning reputation.

This role sits at the forefront of our next chapter, shaping how events are experienced and remembered in Tasmania.

The Opportunity

In this role, you will oversee the successful operations and execution of events, coordinating closely with the Sales and Event Planning teams, as well as Food & Beverage and Culinary teams, to deliver exceptional guest experiences. You will take on a wide range of operational and leadership responsibilities while ensuring every event is delivered to the highest standard.

As a hands-on leader, you will also support the banquet team on the floor during busy service periods, assisting Food & Beverage attendants to ensure smooth service and outstanding guest experience.

Key Accountabilities

Event Operations

·  Oversee the daily operation of banquet and event services including conferences, weddings, social events, and corporate functions.
·  Ensure all banquet events are executed according to the event order (BEO) and guest expectations.
·  Conduct pre-event briefings with the banquet team to ensure clear communication of event details and service standards.
·  Coordinate with Culinary, Stewarding, and Event Sales teams for smooth event execution.

Guest Experience

·  Deliver exceptional guest service in line with luxury hospitality standards.
·  Serve as the primary operational contact during events to ensure all guest needs are met promptly and professionally.
·  Address and resolve any guest concerns during events to maintain a high level of satisfaction.

Team Leadership

·  Lead, train, and motivate the banquet service team to deliver consistent and exceptional service.
·  Assist with recruitment, onboarding, and performance management of banquet associates.
·  Schedule staffing levels in accordance with business demands and labour budgets.
·  Roster and manage labour levels to ensure operational efficiency

Operational Excellence

·  Ensure all banquet spaces are set up according to event specifications and brand standards.
·  Maintain high standards of cleanliness, safety, and presentation across all event spaces.
·  Monitor service flow during events to maintain efficiency and service quality.

Financial & Administrative Responsibilities

·  Manage labour costs, staffing levels, and productivity targets for banquet operations.
·  Ensure accurate event billing and communication with finance teams where required.
·  Support departmental budgeting and cost control initiatives.

Compliance & Safety

·  Ensure compliance with health, safety, and food safety regulations.
·  Maintain adherence to company policies and operational procedures.
·  Promote a safe working environment for all associates.

Profile  

·  Qualifications in Business or Hospitality Management and/or equivalent 2+ years’ experience in a similar assistant leadership position working in a premium venue.
·  Valid Responsible Service of Alcohol certificate (RSA -Tasmania)
·  High energy, agile and proven record driving results
·  Strong leader with proven success building effective teams and empowering people to reach their full potential
·  Impeccable attention to detail, organisational skills and commercial acumen
·  Knowledge of local and international wines, spirits, and beers
·  Flexible, reliable and punctual with the ability to work late nights and on weekends
·  Passion for the industry and strong customer focus and proven ability to deliver personalised and customer-centric solutions
·  Strong commercial acumen and proven ability managing budgets and P&L
·  A good understanding of employment and work, health and safety practices
·  Able to demonstrate the capacity to perform the inherent requirements of the role

Rewards for work, benefits for your lifestyle

·  Join a supportive, progressive, and highly experienced team 
·  Be part of something truly unique within The Tasman experience 
·  Access generous benefits and discounts for yourself, family, and friends across over 9000+ Marriott properties worldwide 
·  Extensive career development, learning, and growth opportunities 
·  Wellbeing programs and initiatives designed to support you personally and professionally 
·  Enjoy a relaxed lifestyle with easy access to world-class events and experiences across Tasmania

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin  your purpose,  belong  to an amazing global team, and  become  the best version of you.