Back of House Manager, Pre-Opening - The St. Regis London

Job description

Back of House Manager

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature Butler Service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies Live Exquisite —a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.

We are seeking a detail-oriented and service-driven Back of House Manager to oversee the daily operations of our back-of-house support teams. This hands-on leadership role is essential to maintaining the high standards of cleanliness, efficiency, and presentation that define The St. Regis experience. You will manage dish room operations, night cleaning, banquet plating, and food running, while leading a team of kitchen support staff with precision and care.

Key Responsibilities

·  Oversee day‑to‑day kitchen utility operations, ensuring all supplies, equipment and uniforms are available and well maintained.
·  Manage inventory control for china, glassware, silverware and smallwares, monitoring stock levels and inbound materials.
·  Maintain high standards of hygiene, sanitation and health & safety, ensuring full compliance with food handling and property regulations.
·  Ensure food holding and transport equipment is operational and maintained to required standards.
Communicate operational updates and issues effectively with senior leadership and cross‑functional teams.
·  Lead, motivate and supervise the kitchen utility team, setting clear performance expectations.
Provide coaching, feedback and development support to drive high standards and continuous improvement.
·  Promote a positive, respectful and collaborative team culture.
Manage departmental labour and controllable costs in line with budget expectations.
·  Support seamless service delivery and positive guest experiences by ensuring utility operations run efficiently.
·  Participate in leadership meetings and contribute to service improvement initiatives.
·  Recruit, train and develop team members, ensuring safe working practices and proper equipment use.
Monitor performance, conduct reviews and address employee concerns proactively.

Core Competencies

We are seeking an operationally astute stewarding leader who combines rigorous standards with a service‑driven mindset, someone who thrives in a luxury hotel environment and understands the critical role stewarding plays in safety, efficiency and seamless guest experiences.

• Proven experience leading stewarding or back‑of‑house teams within luxury hotels or similar environments.
• Strong technical knowledge of hygiene, sanitation, food safety and UK compliance standards, with a meticulous eye for detail.
• Demonstrated ability to manage stewarding operations efficiently, including equipment care, chemical control and waste management.
• Commercially aware, with experience controlling labour, inventory and operating costs while maintaining exceptional standards.
• Excellent leadership and communication skills, with the ability to train, motivate and develop disciplined, high‑performing teams.
• Calm, resilient and solutions‑focused, with a proactive approach to problem‑solving and continuous improvement.

At The St. Regis London , our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

·  Competitive salary designed to recognise excellence
·  Enhanced pension
·  Life assurance
·  Company sick pay
·  Additional holiday allowance
·  Access to BenefitHub’s exclusive retail, wellness and travel privileges
·  Friends & Family preferred rates at Marriott hotels worldwide

Career Development

·  Clear pathway for internal promotions and transfers
·  Cross‑department training to refine your craft and broaden your expertise
·  Expert‑led development programmes
·  Continuous learning through structured programmes
·  Premium e‑learning platform access
·  Be part of an exclusive pre‑opening experience shaping the future of the property

Wellbeing Support

·  Private Medical Insurance
·  Employee Assistance Programme
·  Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
·  Food & Beverage discounts across Marriott properties
·  Year‑round wellbeing initiatives and wellness activities

Recognition & Appreciation

·  Award programmes celebrating exceptional performance
·  The Astor Awards
·  Distinctive Moments celebration
·  Long service awards
·  Key life moments celebrated—birthday, anniversaries, personal milestones and achievements
·  Vibrant social calendar with team events and engagement activities

Terms and Conditions Apply

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

 

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.