餐飲訂席業務專員 B&F Sales Coordinator

Job description

POSITION SUMMARY

【 Purpose of Role 】

Responsible for handling incoming calls, table reservations and effective control of venue covers. Provide a warm and friendly welcome while taking down reservations and reply to guest phone inquiries effectively.

【 Cast Key Responsibilities 】

1. Manage / receive guest phone call / e-mail / reservation requests while on duty.

2.Master Table Management System and maintain the data daily. Make sure guest profile is completed and updated (name, company name, title, title, contact information such as email, telephone / mobile / fax number, preference and all related information0.

3.Provide a warm and friendly welcome and farewell to all guest incoming calls per W service standards.

4.Demonstrate whatever/whenever attitude towards guest requests.

5.Manage eatdrinkandmore.com ’s online reservation system and block / free covers for online reservations.

【 職位宗旨 】

餐飲訂位專員負責處理客人訂位需求，有效控制以及安排餐廳的來客數。用最有效率以及友善的態度來完成客人的訂位需求。

【 主要負責事項 】

1.處理並且安排來電、電子信件以及直接訂位的客人訂位需求

2.精通並且掌握飯店餐飲訂位系統 (Marc System)。每日需維護系統裡面客人的基本資料 (包括但不侷限於：客人全名、公司名稱、職稱、聯絡資料如電子信箱、電話、手機、傳真、偏好等等)，確保資料皆須是最新最正確的。

3.在與客人應進退的同時須提供W專業以及溫暖的服務精神

4.無時無刻皆保持著隨時/隨需的服務精神

5.管理eatdrinkandmore.com飯店線上訂位系統。依每天的訂位狀況來開放或關閉線上訂位名額。

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.