B&F Sales Coordinator 餐飲訂席業務專員

Job description

Purpose of Role

Responsible for handling incoming calls, table reservations and effective control of venue covers. Provide a warm and friendly welcome while taking down reservations and reply to guest phone inquiries effectively.

Responsibly Description

-Manage / receive guest phone call / e-mail / reservation requests while on duty.

-Master Table Management System and maintain the data daily. Make sure guest profile is completed and updated (name, company name, title, title, contact information such as email, telephone / mobile / fax number, preference and all related information0.

-Provide a warm and friendly welcome and farewell to all guest incoming calls per W service standards.

-Demonstrate whatever/whenever attitude towards guest requests.

-Manage eatdrinkandmore.com ’s online reservation system and block / free covers for online reservations.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.