Offers “Marriott”

Expires soon Marriott

At Your Service Agent/ Receptionist

  • London (Greater London)
  • Administration

Job description

Experience London in an entirely new way at our 4-star hotel. Boasting a central location and elegant amenities, the London Marriott Hotel Marble Arch is committed to exceeding your expectations. Our well-appointed accommodation is filled with contemporary perks - from flat-screen TVs and high-speed Internet access to luxury bedding and premium bath products. Our hotel restaurant, offers a taste of the Continent here in London, as well as perfectly prepared British-inspired classics. A fully-equipped on-site Leisure Club and a heated indoor pool help you to stay fit and focused during your London stay. And our light-filled event venues provide a magnificent backdrop for weddings, conferences, and private gatherings of up to 200. Finally, with Buckingham Palace, Oxford Street shopping, and the West End just a few moments away from the hotel, you can discover the very best of Central London while you're with us. 4-star sophistication awaits you at the London Marriott Hotel Marble Arch.

Desired profile

Job Summary

Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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