ザ・ロビーラウンジ アシスタントマネージャー / Assistant Manager - The Lobby Lounge

Job description

JOB SUMMARY

**日本語スキル必須 / Japanese language skill is a must.**

バー・ラウンジの日常業務を担当するエントリーレベルの管理職。従業員がお客様にサービスを提供できるよう指導、トレーニング、サポートし、適切な基準が遵守されているか確認する。営業予算を維持しながら、お客様と従業員の満足度を確保することも含まれる。プロフェッショナルかつ一貫して、すべての法的義務を履行する責任を負う。必要に応じて他の店舗を手伝うことで、料飲・調理チームを強化する。

Entry level management position that is responsible for the daily operations in the Bar/Lounge. Position directs, trains and assists employees to serve guests and ensures proper standards are followed. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations, professionally and consistently. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

 

CANDIDATE PROFILE 

 

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

 

CORE WORK ACTIVITIES

 

Supporting Management of Bar Activities and Upkeep

• Ensures high quality products and presentations.

• Supervises daily shift operations.

• Helps maintain par stocks throughout the various departments by daily monitoring of on-hand inventory.

• Maintains food handling, sanitation and cleanliness standards.

• Operates all department equipment as necessary.

• Assists floor staff during busy periods.

• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.

• Reports malfunctions in department equipment.

 

Ensuring Bar Team Delivers Exceptional Customer Service

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Observes service behaviors of employees.

• Empowers employees to provide excellent customer service within guidelines.

 

Modeling and Holding Bar Team Accountable to High Standards of Work

• Supervises Bar/Lounge in compliance with all local, state and Federal beverage and liquor laws.

• Trains staff on cash handling and credit policies and procedures.

• Trains staff on liquor control policies and procedures.

• Supervises adherence to all liquor control policies and procedures.

• Ensures compliance with all Bar/Lounge policies, standards, and procedures.

• Maintains standards for bartender and cocktail service.

• Supervises adherence to all cash handling and credit policies and procedures.

 

Facilitating the Performance of the Bar Team

• Ensures all employees have proper supplies, equipment and uniforms.

• Helps train employees in safety procedures.

• Uses all available on the job training tools for employees.

• Communicates performance expectations in accordance with job descriptions for each position.

• Coaches employees regarding performance on an on-going basis.

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.