Assistant Manager, Loyalty Program Risk

Job description

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Desired profile

Qualifications :

POSITION SUMMARY

This is a leadership role within the broader Loyalty Program Risk team, a team tasked with ensuring the integrity of the Loyalty program and reputation of our Hotel brands. This role provides direct leadership guidance to fraud investigators, as well as supporting the identification, on-going monitoring and resolution of program fraud and abuse perpetuated via internal and external channels. This role assists with trend identification, data analytics and the establishment and continuous evaluation of fraud identification and mitigation processes and protocols.


EXPECTED CONTRIBUTIONS

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Assist with day-to-day leadership of team including managing staff, assigning audit items and responding to internal team and customer escalations.

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Serve as escalation point. Assist the audit team in identifying and resolving problems, concerns, control issues, fraud incidents, trends and suspicious activity pertaining to Loyalty accounts.

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Serve as Loyalty Program Risk Team Lead for the Alibaba IP infringement process. Partner with consultants, Legal and Alibaba. Seek to create and maintain effective and repeatable protocols.

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Provide analytic and project management support within the fraud mitigation framework

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Identify the root cause of fraudulent activities and provide recommendations to reduce the same exposure again.

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Assist with continuous evaluation and enhancement of processes and controls.

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Assist with management and creation of internal and end user reporting. Prepare various templates, reports and summaries using Microsoft Software: Excel, Word and PowerPoint, as well as the Engage Case Management tool

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Identify key data and partner in the creation, review and update of risk targeted database sourced alert reporting

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Provide support for new Loyalty projects which have a downstream fraud impact.

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Partner with Internal Audit, Legal, Risk Management, CEC Operations, Finance, IT, and Regional team resources.

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Set goals and expectations for direct reports using the Leadership Performance Process (LPA) and holds staff accountable for successful performance. Coach team by providing specific feedback to improve performance. Conduct annual performance appraisal with direct report (s).

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Champion leadership development and workforce planning priorities by personally assessing, selecting, retaining and developing diverse, high- caliber talent that can lead the organization today and strengthen the leadership bench for the future. Work with Human Resources to anticipate future talent needs based on business growth plans, and allocates resources appropriately.

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Maintain confidentiality of data and sensitive situations, working with appropriate center, corporate and property personnel on issues which involve improper use of the Marriott Rewards program and may result in the discipline of Marriott associates

CANDIDATE PROFILE

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BS/BA in accounting, finance or related field preferred; OR a minimum of 6 years relevant work experience in a related field required

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2+ years leadership and/or supervisory experience preferred

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Loyalty program and/or risk assessment experience a plus

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Proficiency in Microsoft Products- Excel, Word, PowerPoint- required

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SQL knowledge and skills desirable

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Knowledge of operating procedures, controls and governances

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Ability to leverage resources in the accomplishment of objectives

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Strong organizational skills. Effective in prioritizing work and following through on commitments. Proven project management skills.

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Excellent interpersonal skills. Ability to work with and communicate effectively with all levels of management

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Effective decision-making skills, can choose a prompt course of action amongst options involving uncertainty or risk

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Strong problem-solving skills; encourages innovative solutions when appropriate

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Ability to develop and maintain effective relationships with both internal and external customers.

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Actively pursues learning and self-development to enhance personal and professional growth; shares knowledge and expertise with others

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High degree of initiative and ability to work effectively in teams or independently

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Proven ability to summarize and present data in an effective, user-friendly format

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Maintain attention to detail when validating data, spreadsheets, models and presentations

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Approach opportunities with a positive, open-mind and displays creativity and innovation.

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Provide superior customer-service, including evaluation/validation of requests and prompt follow-up.

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Effective change management skills

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Multi-Lingual strongly preferred

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.