Assistant Laundry Manager

Job description

POSITION SUMMARY

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. 

Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following: 

·  An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. 
·  Learning opportunities with some of the best professionals the region has to offer.
·  We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. 
·  A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:
·  World class training and development, including leadership development.
·  Recognition programs.
·  Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
·  Discounted food & drink in all our restaurants and bars.
·  Discounts for your friends and family.
·  Unlimited career opportunities (Internationally and locally)
·  Medical and Life insurance
·  Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. 

OUR EXPECTATIONS FROM THE ROLE:

Responsible for the hotel’s daily laundry and dry cleaning operation and services. Managing and supervising the contracted laundry/dry cleaning services of associate uniforms, room linen and terry, F&B and Spa linen and terry.

Experience:

·  Having an experience in similar position for at least 24 months with a great Interpersonal skills and good level of knowledge of the Laundry Department.

Skills and Knowledge

·  Strong Communication skills in English (verbal, listening, writing)
·  An effective Team Player in a team based environment
·  Effective time management skills.
·  Innovative
·  Pro-active and reliable
·  Able to work alone and within a team
·  Able to do shift work

Education or Certification

·  Good level of English essential
Specific Duties 
·  Managing the day-to-day operations of the plant laundry and uniforms, ensuring the quality standards and meeting the expectations of our guests and Associates.
·  Manage and supervise the contracted laundry and dry cleaning services of Associates uniforms, rooms linen and terry, F&B linen, and Spa linen and terry with outsource laundry company Linencraft.
·  Managing and supervising laundry and uniforms associates, and understanding their positions
·  Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard.
·  Inspect linens and terry for damage and remove from circulation as necessary.
·  Communicating the importance of safety procedures, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
·  Comprehends budget, operating statements, and payroll progress reports as needed to assist in the financial management of the department.
·  Brings Associates issues to the Director of Services/Executive Housekeeper and Human Resources as necessary.
·  Manage and supervise Plant Laundry shift operations and ensures compliance with all policies, standards, and procedures.
·  To carry out Brand Standard checks within the department.
·  Ordering and managing necessary supplies. Ensuring associates have supplies, equipment, tools, and uniforms necessary to do their jobs.
·  Works effectively with Engineering Department on the laundry and uniform room equipment maintenance need.
·  Participate in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce the desired results.
·  To provide assistance, support and training to all levels of the Laundry and Uniforms team taking corrective measures should the standard of work deviate from the hotel standards.
·  To conduct with all team members 1 on1 meetings and staff appraisals.
·  To assist in building and maintaining an efficient team of staff by taking an active interests in their welfare health safety training and development.
·  To assist in the stock taking of all linen and equipment etc at regular intervals, preparing the results highlighting any shortages or surpluses and undertaking remedial action where appropriate
·  To assist in monitoring departmental costs whilst using resource effectively and economically to ensure expenses are kept to a minimum.
·  To assist the office coordinator to ensure cost effective staffing levels and usage of supplies, and to be fully conversant with relevant accounting procedures and records keeping
·  To assist organize and supervise deep-cleaning and special cleaning Curtains, Carpets of all areas under jurisdiction as required, to maintain the highest of standard.
·  To assist in the selection of equipment, products and services as necessary
·  To assist and advise on the installation or changing departmental systems or procedures and to ensure all departmental practices and procedures to be confident in their implementation.
·  To assist with the recruitment and section of department employees.
·  To assist in the preparation of weekly Rota and wages (Forecast, actual)
·  To ensure all requests from guests are carried out.
·  To be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical.
·  To ensure any guest complaints are investigated and rectified to the guest’s satisfaction immediately. Any serious complaints should be referred to Executive Housekeeper/ Director of Services for his attention.
·  To ensure that all Laundry Associates hand over all lost property as soon as it is found and that it is recorded according to the hotel standard.
·  Attends meetings and training sessions/ courses that may be beneficial to you and your department on request from your Director of Services and Executive Housekeeper.
·  Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.
·  Follows all procedures set up for the protection of the environment within the hotel and grounds.
·  Celebrates successes and publicly recognizes the contributions of team members; ensures Associates recognition is taking place on all shifts.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International.  Be where you can do your best work,  begin your purpose,  belong to an amazing global team, and  become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.