Assistant Head of Room Service - The London EDITION

  • London
  • To be negotiated
  • Hospitality / Tourism

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Description

Assistant Head of Room Service - The London EDITION

The London EDITION represents authentic comfort, extraordinary style and an exceptional level of service in a uniquely individual environment. Located in the Fitzrovia neighborhood of central London, the property brings together the integrity and character of a historic building with a simple, sophisticated design sensibility to create a seamless blend of charisma and ease. With 173 guest rooms, a vibrant restaurant, multiple bars, event spaces, and meeting rooms, the hotel offers a dynamic social hub where guests and visitors can work, relax, and experience all the benefits of a home away from home.
JOB SUMMARY

The Assistant Head of Room Service is responsible for delivering a five star luxury lifestyle guest service experience for our guests through the supervision of the room service employees. Duties include working to achieve personal and team related revenue and service goals, working with the kitchen and F&B team to continually improve guest and employee satisfaction by ensuring a five star approach to F&B room service delivery. The role involves actively up selling to each guest at each correct opportunity when taking room service orders to maximize revenue. In addition to this, the role involves motivating the room service team using initiative and a proactive approach to ensure we always give our guests unique options and create personalized experiences.

EDITION Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. EDITION Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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