Assistant Front Office Manager - The London EDITION

Job description

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!

But to create this magical experience, we need you.

EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today.

Desired profile

Job Summary

Reporting directly to the Front Office Manager this role is responsible for the front office operations in absence of the Front Office Manager. Responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk and Concierge where applicable. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. Responsible for leading and supervising members of the department during shift and ensuring the successful completion of daily shift requirements. Areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and assists with all problems making sure that all issues are followed up. Assists management in training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Acts as the hotels duty manager where required.

EDITION Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. EDITION Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.